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Email and websites being blocked

richardrpoole
First Timer
Private Message TalkTalk
Message 4 of 4

Hi there,

 

There is a website which I know is trustworthy and emails from that domain that are being blocked from getting through to my home network. When I'm on 4G or a different wifi network all is okay. How can I release this domain from being blocked?

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3 REPLIES 3

nomfezeko-TT
Support Team
Staff
Private Message
Message 1 of 4

Hi there @richardrpoole , thank you so much for bringing this to our attention, we are so sorry you have contacted us about an issue with your services, please do let us know if the issue persists. 

 

-Fez.  

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Message 2 of 4

Hey Keith - thanks for taking the time to reply. I had checked that and it was not switched on. I ended up factory resetting my router (which was a very long and frustrating job to get re set up) and fingers crossed, that has cleared the gremlin. 

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KeithFrench
Community Star
Private Message TalkTalk
Message 3 of 4

Have you tried turning KidsSafe off in MyAccount?

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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