Email blocked

[Talkingalot6]

All my outgoing emails (even sending one to myself) are being blocked with the following message:-

Message could not be sent to the following recipients: [***************@talktalk.net" <************@talktalk.net>] (554 - 554 5.7.1 <************@talktalk.net>: Sender address rejected: You are blocked sending mail
)

I've tried resetting the password to something not used before, as suggested elsewhere, but to no avail.

What should be my next step?

Thanks.

[Talkingalot6]

OK Ady. Thanks for helping where you could.

[Ady-TalkTalk]

I can't answer question 1. Question 2 I've been told that all blocked mailboxes are blocked due to suspicious activity or sending out spam this doesn't mean you were sending the spam, but the mailbox is being used in some way.

Ady

[Talkingalot6]

Hi Ady,

Although I’ve not heard back from you, my email seems to be functioning normally again, so thank you for getting it sorted. However, it raised a couple of related questions:-

1) My email initially became unblocked for a short while, then suddenly did not recognise my password. Setting another new password restored normality. Was this password ‘purging’ a function of your unblocking process? If so, that’s fine. But if not, I’d need to be very concerned to think some third party could change my password!!

2) What caused the blocking in the first place? I wondered if it was my forwarding of scam emails to ‘report@phishing.gov.uk’ – as we are encouraged to do. Prior to the total block of my emails, some of them were individually blocked when I tried to forward scam emails to ‘report@phishing.gov.uk’.

Could forwarding these scam emails to ‘report@phishing.gov.uk’ be the reason all my emails were eventually blocked?

If so, how can I report scam emails in future if I can’t send them to ‘report@phishing.gov.uk’ without having my email account blocked again?

[Ady-TalkTalk]

Hi Talkingalot6, I've asked a colleague to check for a hard block as you've already reset the password. I'll come back to you as soon as I hear back.

Ady

[fr8ys]

Hi,
You are in the staff's queue for a response.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
You can also add your account number in the private notes field, which only you and the support staff can view.

Could you also put the affected email address in the private notes field where only you and staff will be able to view it.

Please post back when done.
Thank you