Email issue with Netflix recovery

[Heather1881]

Hi, I have an issue with my email account and I hope you can help. I'm currently locked out of my netflix account and don't remember the password, I enter my email address and it sends me a link to reset it, however that email never gets to me. I've checked the spam folder and I've also checked forwarding settings and there's nothing set. 

I've tested that I can receive emails, I received the verification to let me log into the forums, and I've also had a friend email me that came through straight away. Please could someone help me? Without being able to log in, I'm just paying for a service that not only can I not afford, but I can't cancel it either.

Many thanks

Heather

[Ady-TalkTalk]

Hi Billy25, please start your own topic and then send me a personal message with the affected TT email address.

Ady

[Billy25]

Hi

i have the same issue too, i have checked all folders. Netflix support advised me to contact my email provider. Any ideas as to why i'm not getting them?

billy25

[Ady-TalkTalk]

I'm afraid not. The 7 day scan shows me no rejected emails in or out.

Ady

[Heather1881]

Hi Ady, thanks for the response, unfortunately I do not have a mobile number linked to the account so I'm not able to receive the reset that way. Do you know why these emails are not making it to me?

[Ady-TalkTalk]

Hi Heather, have you tried changing the password reset details and included a mobile number?

Ady