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Virgin.net email account

Powell17
First Timer
Private Message TalkTalk
Message 3 of 3

Hoping someone can help. I am a talktalk customer for phone and broadband but also have a virgin.net email address which now won't let me in. I contacted Virgin support who have said talktalk look after my e-mail address and they will be able to sort it, however i cant find any help or support on talk talk. My virgin.net account is my  account.  How do i get a talk talk assistant to talk to...or do they expect the customers to help each other and save some £.

 

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2 REPLIES 2

Ady-TalkTalk
Support Team
Staff
Private Message
Message 1 of 3

Hi Powell17, TalkTalk do not manage the Virgin email domains. Those a solely in the control of Virgin as you can imagine that makes sense. Why Virgin support sent you here is beyond me. Contact the Virgin community they'll help you get this sorted. 

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Gliwmaeden2
Community Star
Private Message TalkTalk
Message 2 of 3

Phone 03451 720088 or use Live Chat, @Powell17:

 

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

Gliwmaeden2, a fellow customer.