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Email issue with Netflix recovery

Heather1881
Visitor
Private Message TalkTalk
Message 4 of 4

Hi, I have an issue with my email account and I hope you can help. I'm currently locked out of my netflix account and don't remember the password, I enter my email address and it sends me a link to reset it, however that email never gets to me. I've checked the spam folder and I've also checked forwarding settings and there's nothing set. 

 

I've tested that I can receive emails, I received the verification to let me log into the forums, and I've also had a friend email me that came through straight away. Please could someone help me? Without being able to log in, I'm just paying for a service that not only can I not afford, but I can't cancel it either.

 

Many thanks

 

Heather

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3 REPLIES 3

Message 1 of 4

I'm afraid not. The 7 day scan shows me no rejected emails in or out.

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Message 2 of 4

Hi Ady, thanks for the response, unfortunately I do not have a mobile number linked to the account so I'm not able to receive the reset that way. Do you know why these emails are not making it to me?

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Ady-TalkTalk
Support Team
Staff
Private Message
Message 3 of 4

Hi Heather, have you tried changing the password reset details and included a mobile number?

 

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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