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email support

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Emails not arriving

Jackiech63
Newbie
Private Message TalkTalk
Message 2 of 2

I have had an issue previously with emails not reaching my account, seemed to be no valid reason and they were from senders I’d previously had emails from. They end up sending to an alternative email account although they do not receive bounce back notifications.

I am now not receiving an important verification email relating to health. It’s been requested 4 times but had never arrived.

 

What is the talktalk policy on either size/content on blocking emails and why no notifications?

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1 REPLY 1

Ady-TalkTalk
Support Team
Staff
Private Message
Message 1 of 2

Hi Jackiech63, could you let me know the senders email domain that's the bit after the @ please. I'll then run a scan and see if I can see any reason for it. 

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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