Email not working

[JoannePoultney]

One of the many devices in our house did not get its email client updated to use secure settings. Now all of the devices (even those with secure settings) have stopped being able to access email. (The offending device has now been sorted out)

Please can someone restore access to the IMAP server urgently please

[Ady-TalkTalk]

Hi JoannePoultney, I've added your mailbox to the list of those to be restored to full serivce.

Ady

[Gondola]

Hi JoannePoultney 

You'll still have access to the mailbox via webmail and an up to date Internet browser.

Select here:  Sign in to TalkTalk Mail

Enter your full TalkTalk Mail email address and password, select Sign in.

Prepare for TalkTalk Support

Select here:  Update your profile

 Scroll down to Private notes to add the email address and customer account number

 Check and Save changes

There's only one opportunity to get IMAP access restored so it's important to identify all mail collection services, email apps and email software that connects to your mailbox via IMAP or POP3 protocols. The offer is here to check your devices for compatibility with secure mail encryption to the required TLS 1.2 standard and to offer device guides.

The TalkTalk Mail Support Hub is your go to resource for information, guides and Community support for TalkTalk Consumer home broadband and MailPlus subscribers.

Select here:
 TalkTalk Mail Support

TalkTalk Mail help
 Using TalkTalk Mail

 Email settings and device setup guides for TalkTalk Mail