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Ask us about your TalkTalk email account and Webmail.

Email possible Hacking

GoldBully306g
Chatterbox
Private Message TalkTalk
Message 10 of 10

I recieved several emails from TalkTalk, Amazon, Disney, ubisoft, Instagram last night for possible password change attempts, which was not me, I cannot get into the email to change password or change password on several accounts, which attempt to send emails to that account, how do I get this resolved, this is a additional email to my main account email, 

David Kettle
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9 REPLIES 9

Message 1 of 10

@GoldBully306g 

 

The page you were directed to has misleading/incorrect information on it (which I have pointed out to TalkTalk in the past).

 

For forgotten email account password, use this link:

https://apps.talktalk.co.uk/myaccount?app=webmail&login=https://apps.talktalk.co.uk/appsuite#/forgot...

 

Enter the email address of the account for which you have forgotten the password. A password reset message will be sent to the recovery email address and mobile number, if you have provided those details for the email account.


For where to find private notes in your profile, see:

https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info

TalkTalk is fine, when there are no issues, but getting issues resolved can be a real headache.
Incorrect information on TalkTalk help pages is unhelpful.
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Message 2 of 10
Spoiler

@nambuso-TT wrote:

Please add the email address that is registered on your account on your profile under private notes. Thanks


Where

@nambuso-TT wrote:

Please add the email address that is registered on your account on your profile under private notes. Thanks


Where can the private notes be found

David Kettle
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Message 3 of 10

Please add the email address that is registered on your account on your profile under private notes. Thanks

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Message 4 of 10

Please do not post your personal information here as this is public platform.

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Private Message TalkTalk

Message 5 of 10

This did not work say email xxxxxxxx not registered, this is not my account email,

David Kettle
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Message 6 of 10

I did not change passwordI did not change password

David Kettle
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Message 7 of 10

I have removed your email address as this is a public platform. Please send your details privately.

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Private Message TalkTalk

Message 8 of 10

I have tried the link it say my email is not registered with my account, my account email is xxxxxxx the email I have issues with is xxxxxxx.

David Kettle
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nambuso-TT
Support Team
Staff
Private Message
Message 9 of 10

Hi here @GoldBully306g. I am very sorry to hear this. Please use the below link to reset your email password.

 

Changing your email password - TalkTalk Help

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