Email stopped working on Android Phone And Tablet

[Lindon-p]

Hi All 

Need help email not working on Phone or Tablet i have checked the setting and have changed them but still unable to send or receive on Androld Phone or Tablet. Web mail is working can any one help, All stopped on the 27th Jan    

[Ady-TalkTalk]

Hi Lindon-p, I've added you to the list of mailboxes to be restored.

Ady

[Gondola]

Both of you are posting about your email address so I've merged your latest posts.

[jillprudence]

hi all email stopped working on the 26th Jan on android phone and tablet,

i have updated the setting as enclosed on here and still not working, web mail is still working.

[Gondola]

I've obscured the email address but passed it on to TalkTalk Support via their workflow. Email addresses should not be posted in public. The place for that is in your Community Profile, Personal Information.

Select here:  Update your profile

Scroll down the page to Private notes, enter the address and then Save changes.

[Lindon-p]

the email address is obscured for customer security

[Gondola]

The limiting to webmail only access would be as a last resort to stop the use of insecure settings.

Other than the phone and tablet are there any other ways the mailbox is viewed? All services and devices connecting to the mailbox must use secure settings. What model phone and tablet? Operating system / email software version?  Some devices are not capable of secure mail so I'll advise on compatibility. Guides given below.

Hopefully you have the email address listed both in your customer MyAccount My Mailboxes and in your Community profile, Personal Information, Private notes. A request to restore full access is made on the basis that secure mail will be used. Note that the devices will not authenticate a connection until TalkTalk Support restore full access.

The TalkTalk Mail Support Hub is your go to resource for information, guides and Community support for TalkTalk Consumer home broadband and MailPlus subscribers.

Select here:
 TalkTalk Mail Support

TalkTalk Mail help

 Email settings and device setup guides for TalkTalk Mail