Email stopped working - says password not correct but I haven't changed it
on 03-04-2025 04:13 PM
Message 24 of 24
I cannot log in to my emails. They just stopped working over a week ago and now say my password is incorrect. I have not changed it. I do not have a recoverable email so when I say forgotten password, it sends a link to my recoverable email which I do not have. I have been ringing talktalk nearly every day to try and add a recoverable email. After saying they have added it, they say wait 24 hours and try to log in and it still doesn't work. I have been cut off multiple times, spent hours and hours explaining the situation over and over. Today I spoke to a "manager" who says this is a known problem with the new email update. Every agent I spoke to has not mentioned this and there is not banner on the webmail page to inform customers. Has anybody else had this problem or got it rectified?
Labels:
- Labels:
-
@talktalk.net
-
Password
-
Webmail
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
23 REPLIES 23
on 04-04-2025 11:10 AM
Message 21 of 24
I wanted to confirm if you are affected by the outage as most customers are unable to send and receive emails while you are unable to log in which is a different matter. Thanks
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 04-04-2025 11:03 AM
Message 22 of 24
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 04-04-2025 08:12 AM
Message 23 of 24
Hi there Books1, I'm really sorry about the inconvenience that this has caused you. Kindly send a PM, so we're able to run a few checks on this as I might need your personal details. Thanks
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content

- « Previous
-
- 1
- 2
- Next »
Related Content