Email transfer.

[walburton]

I have been having problems loging into both my broadband TT account and my community account.   In 2023 moved my account to a different phone no and therefore a different account no.   My dsl.pipex email accounts continued working until recently when the system assumed I no longer had a TT broadband contract.  I raised the problem on 12.08.2025  under name ER_C007837_1 and was helped to move the email accounts and alias's  which worked for me but not for my wife.    I have solved the login to my broad band account OK but am using an old login to get into the community.

Your further help to migrate my wife's email account would be appreciated.

[Mandisa-TT]

Thanks @Gliwmaeden2 

[Gliwmaeden2]

@walburton, I have found your previous thread, where you changed your profile name to Walburt but not Walburton!

It is here, but I will close that one to new posts as there's already enough confusion going on!

https://community.talktalk.co.uk/t5/Email/Unlinked-email-address/td-p/3125147#M193647

Please do not start any new topics for this issue as it duplicates work on the forum and can confuse an already complicated issue further. 

Please stick to this thread and this user name going forward!

[Mandisa-TT]

I was able to find the disconnected account, which has three email addresses associated with it. You mentioned 6 email addresses; could you please confirm if these are the only 6 email addresses you have under the domain dsl.pipex.com and using?

[Mandisa-TT]

@walburton I have accessed your account. In the private note, you've listed five email addresses, but none are linked to your active broadband account. However, I can initiate an escalation to have your wife's email address removed from the EveryMail migration and ensure it is fully functional too. This escalation may take up to 48 hours during working hours. I've copied the email addresses exactly as they appear in the private note, so please verify that they are correct.

[Mandisa-TT]

Hi @walburton I will look into this for you.

[Gliwmaeden2]

@walburton, I have removed the email address displayed in your post.

Please NEVER post such sensitive information in the public thread. 

Return to the profile area and ensure that the correct Broadband account number and ALL the email addresses that need to be associated with it are listed under Private Notes, towards the end of Personal Information. 

You access Personal Information via your avatar, settings ....remember to SAVE CHANGES. 

Staff will be able to check that your wife's email address is included in those associated with your account. Even those where the webform has been completed are finding that emails are not sending, then some addresses are restored to full functionality but not all of them at once.

So it's a rather slow process as they develop a process to catch all affected addresses.

[walburton]

thanks for getting back to me.  Her  inbound emails are ok but try to send brings up error message "Sending of the message failed.
An error occurred while sending mail. The mail server responded:
<>: Sender address rejected: You are blocked sending mail"

[nomfezeko-TT]

Hi there. Thank you for reaching out to us regarding the issues you've been experiencing with your TalkTalk accounts. I understand how important it is to have your email accounts functioning properly.

I’m glad to hear that you were able to resolve the login issues for your broadband account. Regarding your wife's email account. Any specific error messages or issues she is encountering when trying to access her email?