Emails I send go into recipients spam folder or are rejected by the server.

[Nataspin]

This has happened for last couple of weeks whether from my mobile or through outlook on my pc. I effectively can’t use my talktalk email to send anything because of this. 

[Philile-TT]

Hi there @Nataspin a known incident was picked by our team. I will check for feedback regarding this as they were working on it. 

[Nataspin]

Yes. Emails sent to gmail recipients go into their spam folders. If I send with attachments, they are rejected. 

[Philile-TT]

Hi there @Nataspin thank you for bringing that into our attention, please let us know if you still having issues with this? 

[Nataspin]

I’ve contacted Talktalk help and have been told that it’s specifically a problem with sending to gmail as gmail have changed their settings and not much that can be done until gmail change their settings back again. 

[Mandisa-TT]

Hi @Nataspin once we have feedback, we will be able to provide an update.

[Nataspin]

Hi, I’m still having the same issue of my emails going into recipient’s spam folder. 

[Nataspin]

Thank you!

[Mandisa-TT]

Hi @Nataspin I have escalated the issue for you to my manager for our Email Team to look into this for you and once we have an update we will be able to respond on here. I do apologize for the inconvenience. 

[Nataspin]

Everyone I know, including my work email uses gmail. 

If they don’t send at all, I get the message below. 

[sabelo-TT]

@Nataspin is this with regards to a specific domain or all domains when you are sending an email?

[Nataspin]

I’ve just tried it by webmail and it has straight into spam. 

[ferguson]

Try it for testing purposes to help identify where the issue might lie:

https://apps.talktalk.co.uk/appsuite/

[Nataspin]

I’ve never used webmail. 

[Philile-TT]

@Nataspin is this happening when using webmail?