on 05-05-2021 10:47 AM
Hi Sadie0512, please keep us posted on your progress. Gondola will help you get this sorted.
01-05-2021 11:45 PM - edited 01-05-2021 11:46 PM
Clearly something is still not set up as you're getting an indication of the original authentication issue.
Give it 24 hours because the multiple authentication attempts may well have triggered a security lockout preventing you from using the 'Send as' feature of Gmail or using the Gmail app.
TalkTalk Mail's webmail will still be functioning for you so just open an Internet browser and sign in directly to your TalkTalk mailbox.
Enter your email address and your email password, select Sign in.
You'll be able to send and receive mail.
on 01-05-2021 04:58 PM
You have password recovery set up with a mobile phone number. I'd use that option via the Forgotten password button in the Changing your email password help page.
You need to change the password in the Gmail setup for the 'Send as' function. That must be the TalkTalk email password.
Other than that single change you do not change any Gmail passwords.
Once set up to Send as TalkTalk via the Gmail account and the setup has been verified by following the Gmail instructions you shouldn't be entering a password every time as that password should be saved in the Gmail account. If the password isn't saved there's something wrong with the Gmail setup.
I have a Gmail account set up to Send as one of my TalkTalk addresses. The setup has been verified by Gmail. All I do is compose an email selecting the From address as my TalkTalk address and send it. It works.
on 01-05-2021 04:43 PM
I was typing it in every time.
So I need to change the talktalk password in Talktalk my Account?
Will I need to change the Gmail password to be the same as the talktalk email password?
on 01-05-2021 04:27 PM
If the password presented to the server is not totally correct, is deemed weak and or not compliant in any respect then the outgoing mail server won't let you send mail.
So, change the password. I recommend 12 - 15 multi-case letters, numbers and a symbol.
The last person to have this issue was copy and pasting a password where that process was adding a space at the end. And was seeing the same fail. So that was an incorrect password issue. A fail would also result from a weak or non-compliant password.
on 01-05-2021 01:47 PM
Which tells you that the password is either not entered correctly or the outgoing server doesn't like the password because it's not compliant with current requirements.
i.e. not at least 8 multicase letters with at least one number and preferably a symbol.
What's your take on the password strength?
on 01-05-2021 12:43 PM
Still not worked? I have done all you suggest but emails still not being sent.
I have deleted and added again the talktalk email address. Got code verified it and unticked alias.
I have sent an email via gmail address and its blocked.
I have tried to make talktalk address the default and send it via the talktalk server but that gets to the stage where I need to enter the talktalk password and there's an error saying check user name and password but I know the password is correct??
My preference was and is to have the talktalk email address the default so all emails I send to whoever are the talktalk address.
I am pretty sure its user error not very tech savvy but this is real frustrating!!!
Can you suggest anything else I can do?
on 01-05-2021 10:31 AM
I've moved the images to your hidden folder as they were revealing too much personal data.
You're using the 'Send as' function of Gmail and you've shown that the settings are correct for sending as your TalkTalk email address and using the TalkTalk servers. So the fail is either that the talktalk email password is wrong or you need to get the Gmail verification code sent to your TalkTalk mailbox and enter that code in the Gmail setup. If you haven't done that bit you'll need to *delete the talktalk email address and add it again in the Send as setup. It's necessary to get that Gmail verification code.
When fully set up the Send as your talktalk email address will be confirmed as
Using the Send as feature in Gmail.
All that's needed is to:
Let us know how you get on.
on 30-04-2021 05:58 PM
on 29-04-2021 08:46 PM
on 29-04-2021 08:11 PM
on 29-04-2021 06:17 PM
Yes, that explains very clearly what's happening. 552 5.2.0 DMARC Verification Failed (TT602) means you're trying to send from your TalkTalk email address but not using the TalkTalk outgoing SMTP servers.
If you're using the Gmail app to send your TalkTalk mail messages then that app must be set up to reference the TalkTalk mail servers.
The Gmail app usually sets up fairly easily although the manual settings do need checking. The app verifies the incoming and outgoing server settings so you know if the setup for both receiving and sending mail is good.
When starting to Add the email account to the Gmail app:
Then these are the Incoming and Outgoing server settings for the TalkTalk.net email account. You'll probably need to edit the mail server names to make sure the incoming server is prefixed by mail. and the outgoing server is prefixed by smtp.
|Account Type||IMAP (recommended)|
|Username||TalkTalk full email address
|Password||TalkTalk email password|
|Incoming mail server||mail.talktalk.net|
|Incoming Security Type||SSL/TLS|
|Outgoing SMTP server||smtp.talktalk.net|
|Outgoing Security Type||STARTTLS|
Let us know if that's good.
If you need additional help then screenshot the settings for the incoming server and the outgoing server and I'll see what needs changing.
Or if you're using the Gmail setup in an Internet browser you'll need to edit the Send as settings. I'll cover that if needed.
on 29-04-2021 05:20 PM
If it helps the blocked message is "DMARC Verification Failed (TT602)" when I send emails via Gmail on my Chromebook and tablet even to myself using my talktalk email address.
on 29-04-2021 10:40 AM
on 28-04-2021 07:08 PM
I misunderstood your initial report. When I saw that emails were blocked I assumed you were reporting the blocking of incoming mail. But I now see you're saying that it's the sending of mail that's the problem. So, we need to check the mailbox is working on send and receive.
First, to link this topic to your TalkTalk Mail service, in preparation for direct help from TalkTalk support, please check your Community Profile includes in Personal Information (Click here):
Your name, current TalkTalk landline 'phone and alternate number (mobile preferred). Add your full address with postcode (location). Then scroll down to Private notes to add the TalkTalk email address, notes and references etc and then save changes.
Compose and send the same mailbox a mail message. Check that the message sends without error, is copied into the Sent objects folder and arrives and stays in the Inbox.
Let us know of any send error message, or if mail does not arrive in the Inbox or disappears from the Inbox.
What's your email domain? The part of the email address after the @ symbol.