Emails bouncing back

[Pash02]

Hi ya,

I having problems with some e mails bouncing back even though i have use the same address's before.

Advice please,

Thanks 

E mail s bouncing 1E mail s bouncing 2E mail s bouncing 3

[kanya-TT]

Let me check with her on that. 

Kanya

[Pash02]

Hi ya 

No to receiving Migration to Everymail.

@Mandisa-TT was arranging someone to call me but no one has ever called me.

Thanks 

[kanya-TT]

Hey there, @Pash02. Prior to this issue, dd you ever receive an email about Migration to Everymail?

Kanya

[Pash02]

Update I am still having major issues with E mails bouncing back and e mails NOT being received! 

Please can someone fix this.

Thanks

[Mandisa-TT]

Thank you for confirming, I will escalate this to my manager for you for case management team to have a log at this for you and they will be able to contact you, I have sent you a private message to confirm your contact details. Please refer and confirm the required details.

[Pash02]

Hi Ya  how do i do that?

i do have allowed filters but no blocked filters so i don't understand what you mean. sorry.

[Mandisa-TT]

I understand @Pash02 In your TalkTalk Mail settings, check if there are any filters or rules that might be affecting outgoing emails. Sometimes, rules can inadvertently block or redirect emails.

[Pash02]

Hi ya

Its still not solved my issue, 

The written content of the two emails were the same that's all.

I Copied and pasted the written content from one of the bounced emails to the two test emails and then sent them from my email client and webmail to my G mail that's all.

[Mandisa-TT]

Perfect! Is there anything else I can assist you with?

[Pash02]

Hi ya 

I have just sent the exact same e mail from the web mail and my desktop outlook client and both hit my Gmail account. 

Thanks 

[Mandisa-TT]

Since you mentioned that emails sent from Gmail are not bouncing back, try sending a test email from your TalkTalk webmail to a different email address (like your Gmail) to see if it goes through. This can help determine if the issue is specific to Outlook.

[Pash02]

Hi ya 

I am using outlook desktop client.

I have just tried using my TT web mail and that's also bounced back.

arrggg

I have sent  the same ones from my  Gmail email addy and none seem to have bounced back up to now.

Thanks 

[Mandisa-TT]

On the screenshot you have provided shows that it is outlook, can you clear your browsing history or use a different browser and log in using webmail and let me know if you still unable to send the email.

[Mandisa-TT]

Hi @Pash02 I am here to help, can you confirm if you are using WebMail or a 3rd Party to send the email?