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email support

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Emails from a specific gmail account not being received

Gusbythebeach
First Timer
Private Message TalkTalk
Message 2 of 2

Anybody know why I can't receive emails from a certain gmail account. i can receive them from other gmails and can even send an email to the specific gmail account but can't receive them back. The gmail account in question gets an error their end of:

Address not found

550 5.1.0 Too many invalid recipients

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1 REPLY 1

Gondola
Philosopher
Private Message TalkTalk
Message 1 of 2

Hi Gusbythebeach 

 

Some Gmail is getting rejected by the TalkTalk Mail servers with a TT406 bounceback that indicates previous mail being sent by the same Gmail server IP address has been deemed as spam.  This is because Gmail are currently sending a lot of spam to TalkTalk customers.

 

It's up to Gmail to improve their reputation by stopping spam at source.

 

Your Gmail user has two options:

  1. Report the issue to Google / Gmail
    The last time this happened Gmail switched the sender IP address to a new one
    Doesn't stop the spam but allows a breathing space with a 'clean' IP address in use
  2. Use a non Gmail address to communicate with you until Gmail do stop sending spam

GondolaCommunity Star 2017-2024

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