Ask us about your TalkTalk email account and Webmail.
on 18-01-2024 11:24 PM
Hi,
I opened up my outlook client today to discover all the existing emails that were in the inbox folder have disappeared and only emails from today were showing up.
I have not recently changed any settings in the client nor deleted anything. They aren't in the deleted folder or any other random folder than I can see. I did also log into Talktalk Webmail via my browser and all the emails from the inbox apart from todays were all missing there too.
What has happened and how do I get these emails back as i didn't touch anything or delete anything so I don't understand how they have all just disappeared.
on 19-01-2024 09:52 AM
Morning,
How are you getting on?
Thanks
Michelle
on 19-01-2024 02:24 AM
Have you just set up a new device or mail collection service connecting to your mailbox? A POP3 email account or mail collection service will by default download the Inbox and then delete the Inbox contents. The downloaded emails will be only on the device or mail service that was recently connected.
If there was a mailbox fault I wouldn't expect to see today's emails in the Inbox. POP3 email clients only interact with the Inbox so no other folders in the online mailbox are affected.
If you didn't set up a new POP3 email client then maybe an old device was powered up and connected or, worst case, your mailbox password has been compromised and some unauthorised person has connected to the mailbox using a POP3 account to download the Inbox.
Select here: Sign in to TalkTalk Mail
Enter your full TalkTalk Mail email address, select Continue and enter the password, select Sign in.
If you see anything suspicious then scan your device to remove potential password capturing virus, trojan or other malware.
Select the user avatar top right in TalkTalk Mail and then the menu item Update your reset details to check you do have password recovery options correctly saved and then upgrade the password.
Gondola Community Star 2017-2024
Like below to appreciate my post . . . Mark as solved Accept as Solution