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on 20-03-2024 09:54 AM
My emails have recently been going to some recipients' spam folders causing multiple problems and loss of business. Many of the recipients have previously received my emails with no problem, so I can only think it is some change in TT settings. Some new enquiries, for my services at work, think that I haven't replied at all. Can anyone please help?
on 20-03-2024 11:49 AM
P.S I will look into Business accounts
on 20-03-2024 11:48 AM
Ok. That's useful to know about Yahoo and Gmail. The recipients not receiving my emails are all gmail users. I have contacted those that I can by text and asked them to look in their spam folders and to mark my emails as Not Spam. But some emails are coming from gmail users and I have no means of contacting them except by email.
on 20-03-2024 11:46 AM
Yes. They are gmail users. I understand this may be connected to new gmail policies. So what can i do? For some people I can contact them by other means and ask them to check their junk folders and mark my emails as Not Spam. But some are new enquiries and I have no other way to contact them.
on 20-03-2024 10:34 AM
There's no change at TalkTalk's end as regards settings or configuration.
Perhaps you're not aware of new policies at Yahoo Mail and Gmail regarding spam? Gmail are reserving the right to dump any mail in Spam folders if more than 3 in 1000 messages sent are marked by Gmail recipients as spam. So in enacting that policy at Gmail any mail message can be dumped into spam without checking if it's genuine or not. TalkTalk have no control over these new policies.
All TalkTalk Mail is sent fully authenticated so any mail direct to any other mail service will be seen as genuine and should be delivered to the recipient's Inbox. Those recipients that have contacted you should be asked to look in their spam folder and if your messages are there to select and mark as Not spam. This will tell the mail service not to drop your mail in spam but to deliver future mail to the Inbox as normal.
As you seem to be using TalkTalk Mail for business purposes you should also be aware that TalkTalk Mail usage is for home use and therefore there are reasonable limits on sending. If you want to exceed normal residential email usage then perhaps you should consider a dedicated business mail service? Just a thought.
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on 20-03-2024 10:34 AM
Hi NicBoot, would those recipients happen to be gmail users?
Ady
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