Emails going to spam

[Tell-me-I'm-wrong]

I've started to notice that I'm not receiving a lot of legitimate emails. Then I checked my Spam Folder and they were sitting in there.  Don't understand why. Some are those sent to me from known contacts, some are actually responses to an ongoing email exchange.  I then tried sending an email to myself (via TalkTalk Web mail, not on my phone) and it went straight to Spam.  What's going on TalkTalk?

Even the TalkTalkcommunity responses to this post are going to spam!!!! Come on TT

[Mandisa-TT]

We are currently experiencing issue with accessing our mail through client email apps and Thunderbird is one of them and the issue has been escalated and at the current moment we do not have the timeframe as to when this will be resolved however our specialist team are working to fix the issue as quickly as they can. 

[Billx]

Hi @KeithFrench 

I know. I wasn't specifically asking you, Keith

But perhaps others can also see my message, and perhaps something can be done in that direction.

Thanks.

Bill

[KeithFrench]

Hi @Billx 

Whilst I agree with you, I am afraid that you are asking the impossible of me now!! 

[Billx]

Hi, @KeithFrench 

In that case, the question arises, can we get TalkTalk/Open-Xchange to amend their software, to be able to do a similar thing that Thunderbird is able to do, or can TalkTalk webmail already do that, in some way? I don't think TalkTalk webmail can do that.

Bill

[Mandisa-TT]

Hi @Tell-me-I'm-wrong can you confirm if you are still experiencing the issue.

[KeithFrench]

Hi @Billx 

The filters can be applied to operate before or after junk classification. When using multiple filters, care must also be taken with the order in which they will work.

[Billx]

Hi, @KeithFrench 

Re you message on ‎19-05-2025 11:07 AM

The following is very interesting in Thunderbird:

abc

Bill

[kanya-TT]

Let's have one of the affected parities try out what Kieth has shared. However, it's also worth noting we are having a crisis with emails at the moment especially with customers accessing their emails using client emails Apps. 

Kanya

[Billx]

Hi, @raynerph 

You said on ‎18-05-2025 03:35 PM,

' I have noticed in Settings - Folders - Subscribe to IMAP folders - Change IMAP subscriptions, that I could untick the Spam folder... but if I did that, then what would happen to messages that are currently moved there'.

I have never been able to untick any of the 6 basic folders. They always remain fully operational. It seems you've been lucky to be able to untick or unsubscribe any of them.

 EDIT: This is in TalkTalk webmail. Since you are able to untick the Spam folder and other folders, you would first move all the current emails from the spam folder to the inbox folder, and then untick the spam folder, and then see what happens.

Bill

[sabelo-TT]

@KeithFrench, thank you for this feedback as we will try and test. 

Thanks. 

[KeithFrench]

Hi @kanya-TT @raynerph 

This is what I setup in Thunderbird. Please bear in mind that I cannot test this because I don't suffer from this problem. In Thunderbird, click on the main hamburger menu, top right:-

hamburger menu

From there, go to:-

Tools > Message Filters

Then, in the main Message Filters box, if you have more than one email account that Thunderbird monitors, select the correct one in the Filters for dropdown box. Then click New:-

Account to run on

In the resulting rules, give it a name & set the other boxes as per my example below. This should move all emails to the selected Inbox:-

Filter

Click OK when done. The next stage involves selecting the folder that the rule will run on, i.e. your spam folder:-

Folder to run on

The rule can be manually run or left to run as per the options in the previous screenshot.

[kanya-TT]

Alright thank you.

Kanya

[kanya-TT]

Alright thank you.

Kanya

[KeithFrench]

Hi @kanya-TT 

I do not actually have the problem myself, it is just some rules for anyone who uses Thunderbird that might help. I'll just knock something up shortly & post back on here.

[kanya-TT]

Hey @KeithFrench . I can see you've made some changes on your email to counter act this. Since you were experiencing the same issue has this helped? and can you share those settings for us. 

Kanya

[KeithFrench]

Hi @raynerph 

I use both K9 & Thunderbird. K9 does not support any rules, but Thunderbird does very extensively. I have made up some that should do what you want in Thunderbird, but I just need to edit them to remove personal details. Would you like to see what I have done?

[raynerph]

Hi, thanks for the feedback and sorry for a delayed reply.  The rule partially works.  Using TalkTalk's webmail, I can go into Settings - Mail - Rules, and then the select the rule I have created and apply it to the Spam folder.  This action then moves the mail to the inbox.

However, what I want to happen is the for messages in Spam to move across without me needing to run the rule manually.

I pick up my emails in Thunderbird on a PC, and on a mobile phone I am using an app called K9.  Needing to log in to TalkTalk's webmail to move emails from Spam to the Inbox just makes the process of managing emails more complicated.

Is there a way to stop the TalkTalk mail system from putting messages into the Spam folder?  I have noticed in Settings - Folders - Subscribe to IMAP folders - Change IMAP subscriptions, that I could untick the Spam folder... but if I did that, then what would happen to messages that are currently moved there?

[Billx]

Hi, @raynerph 

I am pretty sure that will work

Now you will have to inspect the inbox yourself, and put any spam to the spam folder.

Bill

[KeithFrench]

In webmail I use Access Lists for this.

[raynerph]

Following the recent 'upgrade' I'm having the exact same problem.  With about 30% of emails going to SPAM. 

A few weeks ago I read a help post instructing that I should mark emails as not SPAM, and then the the filtering system would learn and stop putting these emails to SPAM.  I have probably wasted over an hour doing this, and it has made not difference.

In web-mail, Settings - All Settings - Mail - Rules.   I have just set up a rule without any conditions.  The blue bar on that screen suggests that without a condition, the rule will apply to all messages.  For this rule the Action that I have selected is to File Into Inbox.
Fingers crossed this will stop messages being diverted incorrectly into SPAM.  I will post back to this thread if it works...