Emails going to spam

[Tell-me-I'm-wrong]

I've started to notice that I'm not receiving a lot of legitimate emails. Then I checked my Spam Folder and they were sitting in there.  Don't understand why. Some are those sent to me from known contacts, some are actually responses to an ongoing email exchange.  I then tried sending an email to myself (via TalkTalk Web mail, not on my phone) and it went straight to Spam.  What's going on TalkTalk?

Even the TalkTalkcommunity responses to this post are going to spam!!!! Come on TT

[KeithFrench]

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday), excluding Bank Holidays, but if more urgent, you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number (TalkTalk Phone or Account number box )and, if possible, an alternative contact number. This can be done by clicking on your Avatar picture and then clicking on "My Settings" followed by:-


Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

[judemurray]

Thanks Keith I was not aware of that.  The point I was trying to make was that this does not seem to be an isolated incident and so far without any practical resolution.  I was hoping posting on Community may help to resolve these issues but alas not.  Thanks anyway

[KeithFrench]

Hi @judemurray 

If you want help, you cannot use someone else's thread.

To get help, you must start your own thread. To create your own thread, go to the main page for the board in question & click the "Start a topic" button.

TalkTalk insists on one thread per problem per customer. Please note, TalkTalk makes the rules, not me.

Thanks.

[judemurray]

I too have the same issue and this has happened just recently.  Last week I was able to send emails from one talk talk account to another and they came through fine, this week they are all going to spam.  Even the verification code was sent to spam.  Why is this happening? There is no way I can go through and add every single email address to a list and what about new emails from legitimate sources.  Talktalk to Talktalk isn't even working with everything going to spam.  Talktalk need to look into this and rectify this problem as soon as possible as it seems to me to be an issue at their end.

[Billx]

I think to create an allow-all list, if one did want to keep it simple,

one would create a Rule in the Rule section,

set the condition to: 'From:' contains '@'

and the action to: 'File into Inbox'

Bill

[KeithFrench]

I have so far done it by adding an address, one at a time. Certainly, it is not an allow-all list.

[Tell-me-I'm-wrong]

Thanks for the suggestion Keith. However, does this not require an "Allow all" list to be created?

[KeithFrench]

I have noticed this a bit myself. What I have done as a bit of a workaround is to go into the webmail settings & create an Allow List:-

All Settings > Mail > Access Lists

Then click Allowlist > Add new address

This seems to work.