Emails not being received

[ClareB8]

I have tried sending talktalk emails to my husband who also has talktalk email but he is not receiving them.

i tried sending myself a test message and it’s in the Sent box but it has not been received in the Inbox.

[Ady-TalkTalk]

You're welcome. I hope you have a great Christmas too. 

Ady

[ClareB8]

That’s great, thank you very much for looking into it and getting it sorted! Have a lovely Christmas!

[Ady-TalkTalk]

Thanks for confirming its working now. It looks like the team figured it out after I raised the incident yesterday. 

Ady

[ClareB8]

Yes it’s all working now, thank you. It wasn’t working for about a day and a half and was quite bizarre!

[Ady-TalkTalk]

Hi ClareB8, please test again this morning and let me know if you're still unable to send to self. 

Ady

[ClareB8]

I have sent a test message from my outlook email account to my talktalk email account and it’s arrived but nothing from my talktalk email to my talktalk email!