Emails not being received

[AAK956]

I have received only a couple of emails in the past 24 hours.  Is there a problem with talktalk webmail?

[AAK956]

How do I do that?

[siphosethu-TT]

We need to check to see if there's an email redirection or auto-forward rule in place for your mailbox. Could you check for me?

[AAK956]

Microsoft Edge

[siphosethu-TT]

Thank you, please confirm which browser are you using?

[AAK956]

This link takes me to my webmail inbox, which has been open since I opened it this morning.  Both pages show the same.

[siphosethu-TT]

Please try accessing your emails via the link I've sent below.

https://apps.talktalk.co.uk/appsuite/

Please let me know how it goes. Thanks

[AAK956]

I have been monitoring my emails on both my laptop and my mobile.

[siphosethu-TT]

Please access your emails via webmail to see if you might have received anything. Thanks

[AAK956]

Sorry I meant app also installed on my mobile device.

[AAK956]

I'm accessing emails via the appsuite on my laptop, and the app has also been installed on my email device.

[siphosethu-TT]

I understand that this seems like we going in circles but trust these checks help identify what might be causing the issue so we're able tom have it fixed. 

Let me know how are you accessing your email service. Are you using the TalkTalk webmail (https://apps.talktalk.co.uk/appsuite) or using an App or Program from your device?

How are you accessing your email?

[AAK956]

You asked me to do this yesterday, and I reported that I had  asked someone to reply to an email I'd sent them, and they confirmed it had been received.

So this test check has already been done.

Seems like we might be going round in a circle.

[siphosethu-TT]

This is just for testing so you can have anyone of your choice it doesn't have to be a particular person. 

[AAK956]

If I'm not receiving emails, how do I contact the people who might have sent me emails? I can't possibly know what emails are being sent to me if  I'm NOT receiving emails!

[siphosethu-TT]

You can speak to people who recently sent you emails and those you've sent emails recently. 

[AAK956]

So, you want me to contact people I've emailed and ask them if they got my emails?  And how many should I contact, and how far should I go back in time?

[siphosethu-TT]

I want you to speak to the email sender and confirm if they were able to send the email successfully or are they seeing error message when sending it.

Is the email sent successfully by the sender?

[AAK956]

Yes I can send emails and they appear in my sent folder. I haven't received any undeliverable notices, but then if I'm not receiving emails I may not receive undeliverable messages either.

[siphosethu-TT]

Hi there @AAK956, please note will have to continue from where we stopped with the checks yesterday. Please confirm if you are able to send out emails. 

[AAK956]

I started this thread yesterday and today the problem continues.  It's clear from other posts that I am not the only one affected, so could Talktalk confirm what is being done to fix things?