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email support

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Emails not coming through

lvgooner
Participant
Private Message

on ‎25-07-2023 10:33 AM

Message 6 of 6

Hi, I have had a couple of incidences where someone has replied to my email and I have not received it at my talktalk.net address.  They do not get bounce backs so they assume it has been sent.  I have had to chase.  They are not in my spam folder.  I do not have anything in my rules.  I am not sure why.  The first one was a travel insurance company, then a school one and now this week a childcare provider.  Please help as I am worried I will miss further emails. 

Labels:
0 Likes
5 REPLIES 5

lvgooner
Participant
Private Message
In response to Ady-TalkTalk

on ‎03-08-2023 08:54 AM

Message 1 of 6

Ok, thanks for checking.  I just wanted to make sure nothing odd was going on with my privacy settings. 

0 Likes

Ady-TalkTalk
Support Team
Staff
Private Message
In response to lvgooner

on ‎31-07-2023 07:26 AM

Message 2 of 6

The admin email has sent 45 email to TT in the last week and 43 were accepted. They're not being blocked by us. 

 

Ady

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

lvgooner
Participant
Private Message
In response to Ady-TalkTalk

on ‎26-07-2023 09:21 AM

Message 3 of 6

Thanks Ady, I have updated the private notes.  

Ady-TalkTalk
Support Team
Staff
Private Message

on ‎26-07-2023 07:25 AM

Message 4 of 6

Hi Ivgooner, please add the sending and receiving addresses in private notes in your community profile. I can then run a check for blocked mail over the last 7 days.

 

Ady

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

KeithFrench
Community Star
Private Message TalkTalk

on ‎25-07-2023 03:05 PM

Message 5 of 6

I have escalated this for you to the TalkTalk support on here.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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