Emails not sending

[Jeanette9]

I can't send emails from either iPhone, android or from webmail.  The error message is 'the connection to the outgoing server "smtp.talktalk.net" failed.'

[Jeanette9]

No, I've used 2.5gb out of 10gb...

[amahle-TT]

Thank you, Is your mail quota almost full?

[Jeanette9]

There isn't, I've already confirmed that.

[amahle-TT]

We need to check to see if there's an email redirection or auto-forward rule in place for your mailbox. 

[Jeanette9]

• Sorry, I din't understand the request.  Why do I want to divert all incoming emails when I don't have an issue with receiving emails?  The issue I have  is SENDING emails, how is this going to help  that? 

[amahle-TT]

Please follow the steps below

1. Select Setting cog icon

Once logged in to webmail, the blue task bar going across the screen has 3 horizontal lines on top of each other. Click on this icon

2. Select All Settings

Once selected, it will bring up a list of options. The first option, which is ‘all settings’, is the one we need to select.

1. Select Mail menu

In the left side menu, click the Mail to expand.

1. Scroll Down and Select Rules

Select Rules to expand. Then select the Auto-Forward.

3. Please check if if there is an email redirection or auto-forward rule in place on this email inbox.

Please do let me know how it goes, thanks
 

[Jeanette9]

There's no redirection set up nor auto-forward rules set up.

Others seem to be having the same issue so how can it be something unique to me? 

[amahle-TT]

At the moment there are no reported issues, we need to check to see if there's an email redirection or auto-forward rule in place for your mailbox. Could you check for me?

Under mail, please select auto forward and filter rules.

[Jeanette9]

The one that comes with Samsung.  I've also tried Chrome & I get the same issue & error message. 

The last time I sent an email was last Friday, is this not something at your end?  

[amahle-TT]

What browser are you using?

[Jeanette9]

Yes, I've just tried to send an email from there & got the same error message:

"An error occurred inside the server which prevented it from fulfilling the request."

[amahle-TT]

Please confirm if you are able to access TalkTalk email account through https://apps.talktalk.co.uk/appsuite/?

[Jeanette9]

Yes, directly into that web address,no app or programme, & I still can't send emails, it comes up with the error message I posted earlier about your server.

[amahle-TT]

Are you using the TalkTalk webmail exactly as ( https://apps.talktalk.co.uk/appsuite) or using an App or Program from your device?

[Jeanette9]

I've tried to send to a few different domains, they don't go, I then get the error message that there's an issue with your server

[amahle-TT]

Are you having problems sending emails to everyone, or just an individual or single domain name (e.g. @gmail.com)?

[Jeanette9]

Yes, I can receive emails, I just can't send them

[amahle-TT]

Thank you, please confirm if you can receive emails?

[Jeanette9]

I've just messaged you, thank you for your help

[amahle-TT]

I am running diagnostics on your issue so we can find the solution, can you please provide the part of your email address that is before the '@' symbol in private?