Emails not sending

[Jeanette9]

I can't send emails from either iPhone, android or from webmail.  The error message is 'the connection to the outgoing server "smtp.talktalk.net" failed.'

[Jeanette9]

This is the error message I get when I try to send an email after logging into webmail:

"An error occurred inside the server which prevented it from fulfilling the request."

That sounds like it's something at your end.

[Jeanette9]

Can you not see that in my account? 

[amahle-TT]

Now can you please provide the part of your email address that is before the '@' symbol  in private?

[Jeanette9]

Tiscali.co uk.  I'm also unable to send from my other account which after the @ is tinyworld.co uk

[amahle-TT]

Could you please tell me the last part of your email address? This is the section after the @ symbol.

[Jeanette9]

Both an iPhone(ios 18.5) & Samsung (S24) but I also can't send emails when I log into webmail so I don't think it's a device issue

[amahle-TT]

Great, now we've confirmed you have a working internet connection we can continue.

I need to know what device are you using when accessing your email?

[Jeanette9]

Yes, I can access the bbc webpage.  There's nothing wrong with my Internet connection, I can access webmail & I'm receiving emails, I just can't send them.

[amahle-TT]

Please open a browser now and browse to - www.bbc.co.uk. Once done let me know if the website opens.

[Jeanette9]

Hi, can you please advise how I can start sending emails again

[Jeanette9]

I do, both tiscali & tiny world emails

[amahle-TT]

Hi there @Jeanette9 , please confirm if you have email services with us as in Talk Talk mail Plus.