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email support

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Emails sent to me as one of a group not being received...

silverman166
Popular Poster
Private Message

on ‎18-12-2023 05:26 PM

Message 2 of 2

I have an @Tiscali.co.uk email address using Thunderbird , and am having trouble receiving emails from one particular person who is using Hotmail.

 

The sender uses a group of around 24 people, of which I am one, but I find I don't receive those emails. The emails are simple text only with no attachments, and are not long.

 

I can receive the same  email from him addressed just to me.

 

Is there some way around this, to prevent him having to send me an individual message, please?

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1 REPLY 1

Ady-TalkTalk
Support Team
Staff
Private Message

on ‎19-12-2023 07:00 AM

Message 1 of 2

Hi silverman166, are any other users definitely getting the mail? If you're receiving it when it's addressed only to you then you and we are obviously not blocking the content or the sender. 

 

Ady

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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