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on 06-12-2023 03:21 PM
This has been happening infrequently for some weeks, but in last few days it is happening a lot.
No obvious pattern - the same person can send 3 emails that get through, then 1 bounces back
People can forward same email later and it gets through
Sometimes other addressees are copied in when a message bounces, sometimes message is just to me
Big problem for me as I have work deadlines and don't know if I am receiving emails
Please help
Tiscali email address
on 11-12-2023 09:52 AM
I haven't been able to get a clear answer of what happened with the btinternet sender: it looks like the sender had their reply to me marked [SUSPECT] and moved into their junk folder, as opposed to getting the TT405 failure message that others got.
on 10-12-2023 08:57 AM
I will try and find out - thank you
on 09-12-2023 03:10 PM
Hi @Bray2
Grateful thanks for responding. Just to confirm - did the btinternet.com recipient also get the same TT405 bounceback or something different?
Gondola Community Star 2017-2024
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on 09-12-2023 02:51 PM
Hi, yes a lot of gmail and googlemail but also a btinternet.com
on 09-12-2023 02:40 PM
Hi Robin
What email domains are in use by the originators of the mail messages getting the TT405 bounceback? Just the part of the address after the @ symbol. We thought it was just gmail and googlemail and personal domains using google servers that can be impacted by the effects of rate limiting so it would be really helpful to know of any other examples.
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on 09-12-2023 01:17 PM
I’ve added two known addresses which are having intermittent issues to my private notes on my profile
on 09-12-2023 12:52 PM
We are also receiving the same issue with multiple users now, sometimes emails come through and sometimes they don’t, this has never been an issue until the last two weeks or so
The response from the remote server was:
550 5.1.0 BXy7rG7lQoQuT Too Many Invalid Recipients (TT405)
Email address in the chain is correct, I have asked them to remove the address from auto cache and re-type it manually however issue has re-occurred
on 08-12-2023 08:16 PM
some senders to my address (lineone domain) are getting these too.
TT405 "too many invalid recipients"
only a handful over last 2-3 weeks but there again, these are just those being reported to me
Could this issue be investigated for me too please?
thanks,
Gary
on 08-12-2023 10:20 AM
Morning,
I'm sorry to hear this. I've raised this over for investigation now and will post back as soon as I receive an update on this.
Thanks
Michelle
on 08-12-2023 09:54 AM
Thanks so much for this help @Gliwmaeden2
@Ady-TalkTalk I have now put a selection of senders' email addresses in private notes. The problem is still ongoing.
on 08-12-2023 09:39 AM
Thanks very much Gondola. The error code is actually TT405. I have asked senders to check if my email address appears correctly and it does. Any other thoughts? Much appreciate your help.
07-12-2023 08:58 PM - edited 18-01-2024 07:19 PM
Hi @Bray2
You say
"Often it is in reply to one of my emails"
This suggests that what's triggering the TT405 error is that the Reply-To: email address is incorrect. I say this because TT405 means the sender has been detected as sending to incorrect email addresses at TalkTalk Mail.
The new TalkTalk Mail platform does have the ability to define a Reply-To email address but if that's entered incorrectly or there's a glitch in the system that's adding an incorrect email address as a Reply-To then the TT405 error would result.
I've tested that manually entering a correct email address in the Reply-To box does work on a round trip email sent to BT Mail from one TalkTalk address with the reply coming back to a second TalkTalk address. So the mail platform does work as expected based on this test.
If your recipients check the email header (View source) they'll be able to tell you if there is an incorrect Reply-To email address present.
Gondola Community Star 2017-2024
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on 07-12-2023 06:32 PM
@Bray2 it will help if you complete your community forum profile details.
Go via your avatar/name; settings.
From the drop down menu, choose Personal Information. Complete that fully.
At the end of that section, in Private Notes add the list of affected addresses. SAVE CHANGES.
@Ady-TalkTalk, this customer doesn't appear to have PMs enabled.
on 07-12-2023 05:13 PM
I still haven't found where to post private notes to you on my profile but if it's any help the senders are not all gmail if that is what you wanted to know
on 07-12-2023 09:17 AM
Thanks Ady. Really appreciate you helping. I can't find private notes under my profile? - can you direct me where to find them?
on 07-12-2023 09:06 AM
If you can add 2 or 3 to your profile so that we can investigate further that would really help.
Ady
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 07-12-2023 09:04 AM
Thanks for responding but it is multiple senders - I have heard from at least half a dozen different people that this has happened to them, and that's just the ones I know about. Often it is in reply to one of my emails, so can't be a case of them entering my email wrong.
on 07-12-2023 08:58 AM
Hi Bray2, the sender isn't accidentally trying to send to partial/incomplete addresses are they? Please add the sender addresses to private notes in private notes of your community profile.
Ady
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.