Error code (TT992)

[Trebor52?]

i am now experiencing the same problem. TT992. Sadly, Talktalk customer services are about as much use as a chocolate Teapot 

They struggled to tell me what TT992 meant.

Any help much appreciated.

[Ady-TalkTalk]

Thanks Robert. 

Ady

[Trebor52?]

Hi Ady

i would like to echo Plodders comments and whilst it took a little while we got there in the end.

Proves the TALKTALK Community works

best wishes

Robert

[Ady-TalkTalk]

Hi Plodder, I'll pass on your thanks to the rest of the team.

Ady

[plodder]

Hi Ady-TalkTalk

Just to let you know that the domains dezrezlegal.co.uk and angusmossmrics.co.uk are both now able to send mail to TalkTalk IDS. Whoever did the magic, many thanks.

[Ady-TalkTalk]

Thanks both, I've added those to the incident. I'll provide updates as I have any. 

Ady

[plodder]

Hi @Ady-TalkTalk 

The domains are dezrezlegal.co.uk and angusmossmrics.co.uk

[Trebor52?]

hi Ady    another one is just .co.uk

[Trebor52?]

Hi Ady

many thanks for coming back so promptly. The domain name is ppb.uk.com

[Ady-TalkTalk]

Hi Plodder, please do the same provide me with the bit after the @ symbol please. 

Ady

[Ady-TalkTalk]

Hi Trebor52?, provide the domain of the affected senders i.e. the bit after the @ please? 

Ady

[Trebor52?]

Hi Plodder

I regret to inform you that I have no solution. I was hopeful when ADY said the problem had been resolved. Quite rare for TALKTALK to admit they have or had a problem. At least ADY responded (i think as a TT employee) and lets hope they resolve their  issue very quickly

[plodder]

I am having the same problem with rejected messages and code TT992. Sample below:

cm8nec rejected your message to the following email addresses:

[TalkTalk email address 1]
There's a problem with the recipient's mailbox. Please try resending the message. If the problem continues, please contact your email admin.

cm8nec gave this error:
zK11rNFC829TDzK11riyzm Content rejected (TT992)

[TalkTalk email address 2]
There's a problem with the recipient's mailbox. Please try resending the message. If the problem continues, please contact your email admin.

cm8nec gave this error:
zK11rNFC829TDzK11riyzm Content rejected (TT992)

 We are getting this problem with two business accounts (solicitor and surveyor) but other emails are getting through with no problem. And until recently (around April 19th) both business accounts were sending successfully. Do you have a solution for this?

[Trebor52?]

Hi Ady

i was full of hope when i received  your message but sadly the issue has not been resolved. i have just had a call from a contact informing me that he tried to send me a message but it bounced back with the same TT992 Message as before. 

[Trebor52?]

Hi Gondola

As an ageing technophobe i stupidly responded to the email rather than your message on this page. Please be assured i didn't ignore

your direct questions and more importantly how grateful i was for your assistance 

[Trebor52?]

Ady

Many thanks for the update and the issue appears to be resolved. My thanks to all those in the TT community for the offers of assistance

[Ady-TalkTalk]

I'm told the original issue is now resolved. If you're still having problems please let me know. 

Ady

[Gondola]

Hi Trebor52? 

You're not answering my direct questions so I'm withdrawing my offer of help. I've alerted TalkTalk Support so wait for them to pick up and respond to you.

[Trebor52?]

As so often with Talktalk all they say is "that its not them"

[Gondola]

TT992 is a bounceback mail delivery notification fail that the content of the inbound mail message is not accepted for the TalkTalk Mail mailbox.

Are you sending mail to TalkTalk? From which domain to which domain? e.g. gmail.com to lineone.net. Mail inbound must be fully authenticated or it will risk being rejected as potential spam. e.g. if you forward mail from a personal domain mailbox that does not rewrite the header to reauthenticate the forwarded mail message then the DMARC policy of the originator may tell TalkTalk to reject the unauthenticated mail.

In summary a bit more information please on what you're trying to achieve when seeing the TT992 bounceback mail delivery notification.