20 years a TalkTalk customer
8 days deadline pay £50 or lose ability to send e-mails. Everymail has my e-mail address now and they will purge it unless I pay.
3 hours online help with 4 operatives who could not tell me what e-mail was associated with the account. But the talktalk e-mail I've been using for decades was associated with an old account.
I've been instructed to pay Everymail and when (no date can be given) TalkTalk mailbox in MyAccount is available (I'm serious when no operative could tell me when this function will be available) I have to add it to the mailbox in MyAccount. TalkTalk can't do anything to help.
TalkTalk do NOT have the ability to add this e-mail I've been using for decades to my NEW account because Mailbox is not available in MYAccount page and they don't know when it will be available.
I asked for a free e-mail address, there must be a way to generate a new free address that I can link to this new account I've been on since 2021. NO, I have to add e-mail address to MyAccount MAILBOX but this function is currently not available and you must pay £50.
I asked how I could get my £50 back and they said start a new online chat when I've paid. I have the whole 3 hour online chat sent to me at end of conversation. I've read it again because I couldn't believe what they wrote and the only conclusion is they are a bunch of blithering idiots: contradicting themselves, lies, confused and ultimately a waste of time.
General advice from other forums is DONT EVER USE e-mail address provided by an ISP.
8 days to change any online accounts set up with TalkTalk e-mail. INCLUDING the one that let's me log into my account with them.
Time is running out GMail or LIVE.COM e-mail or even others like HotMAIL is the only option.
MOVE/send all important e-mails out of your TalkTalk mail NOW
J Anderson
