Existing full fibre customer being asked to pay for email accounts

[Fenetian]

Hi I upgraded from broadband to full fibre 900 about a year ago but I have now received several emails telling me I have to pay for my emails before the 28 July surely as an existing customer I'm entitled to a free email account cheers fenetian

[fr8ys]

@siphosethu-TT I understood you can add up to 5 TalkTalk and legacy emails.

maybe you need to do a webform for each one. The forum manager should be able to advise you on this.

[siphosethu-TT]

I see though that fr8ys already helped, appreciate you fr8ys. Thanks😇

[siphosethu-TT]

The one you get notifications on from TalkTalk. Thanks

[siphosethu-TT]

I can only add one email, please choose one for the account. Thanks

[fr8ys]

Please follow the link supplied and don't place your emails in an open post.

I will again remove for security.

[Fenetian]

Hi my email addresses are xxx and yyy cheers

Removed for security

[fr8ys]

@Fenetian 

Please complete your profile and place the email addresses in your private notes field.

I will remove them from open view for security as you should never place personal information on an open forum as scammers are known to harvest details this way.

Link to your prifile here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info

[Fenetian]

Hi yes my email accounts are

Xxxx and yyyy 

Cheers

Removed for security.

[siphosethu-TT]

Hi there @Fenetian, I'll fill in the form for you as you've mention you have an active broadband account with us. Please confirm your TalkTalk email address that you being asked to pay for so we can get started. Thanks

[fr8ys]

Please see here for information. 

https://community.talktalk.co.uk/t5/Email/Important-information-about-changes-to-your-TalkTalk-Email...

Please post back once you have completed the required information so support staff can action for you.

Thank you