Existing talktalk Mail Plus account with 5 family email addresses and move to Everymail

[PhilipL]

Hi,

I was a TalkTalk broadband customer and after 2 years from leaving I subscribed to a TalkTalk Mail Plus account at £50 per year, to retain my family's 5 email accounts.

I have now received an email from TalkTalk telling me to subscribe to Everymail by a set deadline later this month.

Is this as simple as subscribing to Everymail at £50 annually, using my own personal primary TalkTalk email address, which will pick up on and retain my 5 existing family TalkTalk email addresses?

Or will Everymail only retain my 1 primary email address?

What will happen with my existing £50 annual subscription to TalkTalk mail plus? 

I have also tried today to manage my TalkTalk Mail Plus account using the iPhone app and it appears I can't login, when I try to reset my forgotten password it gives an error only. It may even be my annual subscription isn't currently active for some reason, but I have no way of knowing its status.

thanks

Philip

[PhilipL]

Sorry but that doesn't help as I don't have all those options as described in the link. Private message on its way to you with screenshots.

I still firmly believe the wrong old restricted account from when I had TalkTalk Broadband from 2006-2023 was used by TalkTalk for transfer to Everymail and not the newer correct TalkTalk Mail plus account, opened and subscribed to by me since 2023.

[siphosethu-TT]

Please use the link below which should help. Thanks

Managing TalkTalk Mail - TalkTalk Help & Support

[PhilipL]

Hi,

Private message sent to you as requested.

I see from other Everymail messages in the Community a screenshot of what I think I should also see when I login to Everymail and it includes the subscription details, I am not seeing that. Just for your info it if helps resolve my problem transferring across

regards

Philip

[siphosethu-TT]

Please provide me with the 4 additional TalkTalk mail addresses you would like linked, you can send them to me in private.

[PhilipL]

Hi,

When I spoke to the last TalkTalk adviser I specifically asked when the last £50 annual payment had been taken for my Mail Plus subscription and was told it was on the 15th June 2025, but she couldn't see for what amount.

I have tried to add the other 4 in use and existing email addresses as you described, but I only get

"An unexpected error occurred.

---

caused by:

• RequestError: 400 ERROR_USER_NAME_CANNOT_BE_USED (No message)"

I suspect this might be because the email addresses are already in use, so it won't allow me to replicate them. I have now confirmed this because if I try a completely new email address it allows me to create it.

The Mail Plus used to allow me to manage the other 4 email addresses using my PC from my TalkTalk account, but when I most recently tried to do this, a week or so ago, the webpage directed me to use the TalkTalk Mail Plus App, but that didn't work and I was later told it had been stopped by TalkTalk recently prior to the change to Everymail.

It's frustrating to help you fix as I can't see a lot of my account information, just the single primary email address messages.

Regards Philip

[mandisa1-TT]

Can you please Provide me the 4 additional TalkTalk mail addresses you would like linked, on private message. Thanks

[mandisa1-TT]

I have located the second account which has the 4 email addresses linked, however I do not see any payment on that account. 
You only paid £50.00 in 2024 to the account that has the email address that is linked to your profile. Please try adding the other 4 addresses using the steps provided above.

[mandisa1-TT]

.

[mandisa1-TT]

I have located your TalkTalk mail plus account and it only has 1 email address linked on it, the other 4 were never linked. You made a payment of £50.00 on 23/07/2024 which is an annual subscription, this is the account that has been migrated, I would advise 
1. Please open TalkTalk mail using apps.talktalk.co.uk
2. Select mailbox manager
3. Select add mailbox
4. Fill in the details, once done select create
 

[PhilipL]

Hi,

It looks like my old original 2006 TalkTalk broadband 'restricted' account with one email address has been migrated and not my newer since 2023 TalkTalk 'Mail Plus' account with a further 4 email addresses used by me and family members, as I have no access to them from Everymail and cannot see my Everymail subscription details.

My TalkTalk Mail plus account was last subscribed to by me with a £50 annual payment made last month in June 2025.

Both account numbers are shown in my private notes here

[mandisa1-TT]

Hi there @PhilipL . If you are being directed to that page, that means you have already been migrated.

[PhilipL]

Not getting any easier as when I went to the Everymail website to subscribe it asked me for my existing TalkTalk email address which after entering simply took me to my web based Talk Talk email.

I then tried signing in to Everymail using my existing TalkTalk account email and password and it took me to Everymail's version of my TalkTalk web based email, as if I was already registered and subscribed with Everymail, which I am not.

I can't see anywhere how to actually subscribe to Everymail, this is all getting very frustrating.

[Mandisa-TT]

Hi @PhilipL yes, it is transition, you will be able to retain your existing family TalkTalk email addresses as part of the Everymail service. 

[PhilipL]

So I rang TalkTalk directly and they told me TalkTalk Mail Plus account access has been disconnected for everyone, even though I hadn't been informed of this beforehand.

Secondly, they informed me that moving to Everymail would still allow me to use all 5 existing family Talk Talk email addresses, my primary plus 4 others.

No further subscriptions to be taken relating to TalkTalk Mail Plus.

Hope this info helps others