cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

email support

Ask us about your TalkTalk email account and Webmail.

Forwarding Phishing emails

stephen54
Chat Champion
Private Message TalkTalk
Message 11 of 11

Hi,

I have received a phishing email and have tried several times to forward it to phishing@talktalk.co.uk.

Every time (no matter what device or browser I use or whether I include external images or not) I get an error message saying the email cannot be sent.

Why is this happening and how can I forward it

Attached is a screen snip of the error message and the sender address.

 


Capture1.jpegCapture2.jpeg
Steve
0 Likes
10 REPLIES 10

Billx
Super Duper Contributor
Private Message TalkTalk
Message 1 of 11

OK

 

0 Likes

Message 2 of 11

Hi @Billx 

 

Thanks for the comment.

 

I was using TalkTalk webmail when I tried reporting this email to the recommended email addresses - I always use webmail when reporting phishing (never an email app).

 

I had tried to report on an iPad and PC. I tend not to report by mobile as the screen is to small.

 

Prior to trying to report this one, l have reported other phishing emails without problem.

Steve
0 Likes

Billx
Super Duper Contributor
Private Message TalkTalk
Message 3 of 11

Hello, @stephen54 

 

I assume you are using a mobile phone and your own email app within your mobile.

It could be, that that app does not allow forwarding spam emails, or even something peculiar in that mobile.

 

I am using a PC and my own email app.

Via this, it was not possible to forward any spam emails to the 2 phishing addresses.

 

I then went to TalkTalk Webmail.

Via this, it was possible to forward 2 different spam emails to each of the 2 destinations:

phishing@talktalk.co.uk

report@phishing.gov.uk

 

(Edit: The forwards were done at 7:00 tonight.

I don't know whether you have deleted yours.)

 

Bill

ferguson
Community Star
Private Message TalkTalk
Message 4 of 11

@Ady-TalkTalk 

Any observations/thoughts on this?

0 Likes

Message 5 of 11

OK, thats good to know. Maybe there are players out there who have found ways of circumventing this?

0 Likes

Message 6 of 11


Hi,

The email showed when I tried to forward it to TalkTalk, but I never clicked anywhere in the email.

I’ve scanned my devices and everything seems ok.

I think  I’ll just mark it as spam locally and just delete it.

 

Thanks everyone for your help. @Gliwmaeden2 @ferguson 

Steve

ferguson
Community Star
Private Message TalkTalk
Message 7 of 11

@stephen54 

 

I am very concerned at that .lb suffix: Lebanon? I trust you haven't opened the email or clicked on any links in it? If so, I suggest security scans at the earliest opportunity. 

0 Likes

Message 8 of 11

Odd. There may be something set up to stop you sending out something they are detecting in the message. 

 

Perhaps copy the message heading and send info, and anything that you can send without clicking on any dodgy links.

 

Try just sending that information on, @stephen54.

Gliwmaeden2, a fellow customer.
0 Likes

Message 9 of 11

Hi,

I’ve just tried that.

I used the email address on that site (phishing@gov.org I think it was) and had the same result.

Regards

Steve
0 Likes

Gliwmaeden2
Community Star
Private Message TalkTalk
Message 10 of 11

Does it work if you try sending it to https://www.ncsc.gov.uk/collection/phishing-scams/report-scam-email, @stephen54?

 

Will be just as effective. Then put it in Spam and delete it.

Gliwmaeden2, a fellow customer.
0 Likes