Verify that all the email addresses within their account are legitimate:
Sometimes compromised accounts can be linked together and so you should always check they recognize all the email addresses associated to their account.
(This can be done by selecting – Settings – Accounts within webmail)
Remove any filters and auto forwards:
Hackers often apply these as a method to keep receiving your email without needing access to login to your account.
Verify all email filter rules and if there are any you didn’t create, delete them.
(This can be done by selecting – Settings COG OR Burger menu -- All Settings... Filter rules (Left Column))
Check for any auto forwards that have been setup. If you did not create them ensure you reset the auto forward option.
(This can be done by selecting – Settings COG OR Burger menu -- Settings -- Mail (Left Column) -- Click the Auto forward button, reset button to remove)
Check who is currently signed into their email account:
Verify the devices that are currently signed into their account and if there's any they don't recognise them, then hit the Sign out from all clients button.
(This can be done by selecting – Settings COG OR Burger menu -- All Settings... Security -- Active clients - 'Sign out from all clients' button)
Verify their reset details:
Check both your mobile phone number and alternative email address 'Reset details' are correct.
(This can be done by selecting – Click on the initials of your account (Top Right) -- navigate to 'Update your reset details' option)
Reset any accounts linked to their email account:
As a final pre-caution we also recommend resetting any account linked to their email account. This will prevent hackers who may have already performed a password reset from being allowed to continue to access their other online accounts.
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