Have broadband and lost ability to send emails

[mikeb50]

Have broadband contract and after phone call told to ignore emails re Everymail.

Now cannot send emails since 28th July. 

[nambuso-TT]

Okay thank you very much confirming. I can confirm that you shouldn't have been affected by this as I can see that your account is active and the email address linked on your account is the same as the one that on your profile. What I will do for you now is to pass your details to the relevant department and I will message you once I have some feedback. Thanks

[mikeb50]

Yes.
We also have another email on the account.

[nambuso-TT]

Hi there @mikeb50. I am very sorry to hear this. Please confirm if the email address you received the communication on is the same as the one on the account.