How do i set up direct debit to continue keeping talktalk emails?

[Wilkie13]

I no longer have broadband, landlines with talktalk

i was informed I could keep the use of my email address (5 of us), cost of £50 per year

I was informed by Talktalk, when the contract ended i would receive an email within 24 hours of end date, explaining how to subscribe, set up payment

Not received email

Talktalk are unhelpful, tell me theyve changed how things are done and to sign in via everymail

how do i set up direct debit, i cannot lose our email addresses

[Gliwmaeden2]

There's no staff support on the forum any more, @Wilkie13, so I'm afraid that contacting Talktalk directly is your only route, or Everymail's own support link.

I've certainly not heard of anyone being sent their link within 24 hours of their end date.

[Wilkie13]

honestly, everytime i speak to someone at talktalk, i get different responses

[Gliwmaeden2]

Usually the grace period after leaving is several weeks, before they process a link and send it to you by email, @Wilkie13.

Please try again via 03451 720088 or Chat as you may be told this from another agent. 

We haven't heard that the system has changed, so please let us know. 

Long since departed from Talktalk  / Mailplus customers had different deadlines. Please see here:

https://help-centre.talktalk.co.uk/Email/Find_info_or_guidance_about_my_Email/Email_Transition_FAQs