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How to keep talktalk email account after changing broadband provider

betsmith
Chatterbox
Private Message TalkTalk
Message 14 of 14

I recently changed broadband provider but want to keep my talktalk.net email address. I have been advised that I will need to subscribe and pay through Everymail. However, when I click subscribe on everymail website, it just logs me into my talktalk email account as normal, and there is nowhere to setup paying for subscription that I can see. Please advise - will my email be deleted? How do I prevent this?

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13 REPLIES 13

Message 1 of 14

No, as per communication from the project team your emails will not be deleted. You will receive communication when it is time to sign up. 

Phili
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betsmith
Chatterbox
Private Message TalkTalk
Message 2 of 14

@Philile-TT Ok, thank you. What if I do not receive communication on how to subscribe by 31st Oct? Information online says that my email will be permanently deleted by that date if not subscribed.

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Message 3 of 14

@betsmith I have been advised that you will still be able to utilize your emails up until you receive communication to subscribe and then you will be able to subscribe. 

Phili
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betsmith
Chatterbox
Private Message TalkTalk
Message 4 of 14

@Philile-TT Yes, I am still able to send and receive emails. There is no red banner at the top.

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Message 5 of 14

Hi there @betsmith please advise, are you currently able to utilize your email services? are there any restrictions or a red subscribe banner? 

Phili
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Message 6 of 14

No, you do not need to provide anything. I will update you on this thread and you might receive an email. 

Phili

betsmith
Chatterbox
Private Message TalkTalk
Message 7 of 14

@Philile-TT Thank you. Should I provide any screenshots? And how will I receive feedback - on this thread or via email? 

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Message 8 of 14

Okay, thank you for the information. I will escalate this for you please allow 72 working hours for feedback. 

Phili
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betsmith
Chatterbox
Private Message TalkTalk
Message 9 of 14

@Philile-TT No, I didn't receive an email about it as far as I can tell (when I search my inbox folders I cannot see anything about EveryMail). It was EE who told me about EveryMail and needing to subscribe.

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Message 10 of 14

Did receive communication advising you to sign up EveryMail? 

Phili
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Message 11 of 14

okay, I will have a look at your account and advise further. 

Phili
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betsmith
Chatterbox
Private Message TalkTalk
Message 12 of 14

@Philile-TT my final TalkTalk bill is dated 19th Aug. 

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Philile-TT
Support Team
Staff
Private Message
Message 13 of 14

Hi there @betsmith I will have to escalate this. When did you change providers? 

Phili
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