How to pay for Everymail - where is the payment link?

[madmick49]

Hi, I recently cancelled my phone and broadband with TalkTalk but needed to keep my email account.  I was told by TalkTalk customer support to go to: https://everymail.com/support as Everymail now handle the email side of things and that I can make my payment to Everymail by logging in to my account with them.  However, with I log in to my Everymail account there is no payment option at all!  I'm worried because I don't want to loose my email address etc, so I'm desperate to make the payment of £50 per year.

Please tell me where I need to go to make this payment.  Or will Everymail charge me through my TalkTalk account?  I'm very confused, please help!

 Thank you

Mick

[mandisa1-TT]

Thank you so much for the support @Gliwmaeden2 

Hi there @madmick49 The information provided by @Gliwmaeden2 is correct, you should be able to continue using your email services until we send you communication advising you to subscribe to Everymail, the communication should contain a link to subscribe.

[Gliwmaeden2]

You should be sent a link by Talktalk, but there's a "grace period" after you leave their broadband service. 

Staff will be on here to confirm and clarify the details during the day, @madmick49.

Make sure that you have completed your community forum profile details for them to identify your account. Go via your avatar; settings. Add the Talktalk landline number or account number in Personal Information. SAVE CHANGES.