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email support

Ask us about your TalkTalk email account and Webmail.

I need to be able to send emails again. How can I do this

Jasper18
First Timer
Private Message TalkTalk
Message 7 of 7

I stopped being able to send emails on 28 July. How can I resolve this

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6 REPLIES 6

Message 1 of 7

Hi there @Jasper18, we are sorry for this. please confirm what banner appears on webmail.

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Message 2 of 7

@Jasper18,

 

Staff can look into why you weren't sent a notification about having to subscribe to Everymail. 

 

This is information about Everymail:

 

https://community.talktalk.co.uk/t5/Articles/Email-Transition-FAQs/ta-p/3114888

 

 

 

 

 

Gliwmaeden2, a fellow customer.
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fr8ys
Community Star
Private Message TalkTalk
Message 3 of 7

Also, as said there is an ongoing incident affecting many customers 

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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Message 4 of 7

Please complete your profile with your email address in private notes so staff can look into this for you.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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Message 5 of 7

I am not a talk talk customer anymore and did not receive an email regarding this. How do I get my emails to send.

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fr8ys
Community Star
Private Message TalkTalk
Message 6 of 7

There is an issue which is being looked into.

 

Did you receive an email about emails migrating to Everymail or do you see a banner when accessing Webmail?

 

Please see here for information. 

https://community.talktalk.co.uk/t5/Email/Important-information-about-changes-to-your-TalkTalk-Email...

Please post back once you have completed the required information so support staff can action for you.

Thank you

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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