Yesterday, I received an email from TalkTalk that says:
"Earlier this year, we let you know about some upcoming changes to your TalkTalk email service. Today, we’re writing with a further update to help you stay informed.
We’ve continued to provide your TalkTalk email service free of charge for some time. However, as you’re no longer a TalkTalk broadband customer, we’re unable to continue offering it at no cost."
I never received any earlier message about the TalkTalk email service. More importantly, it is incorrect to say "you’re no longer a TalkTalk broadband customer", because TalkTalk is my provider.
Could the issue be here that my email account is super old (@dsl.pipex.com) and needs 'linking' to my current TalkTalk account? Email address and my account number are in my Profile details.
