Linking Tiuscali email with Broadband

[Kfisha3098]

I am still getting "your email will close down" despite having a Broadband Account. The log on and email is associated with the account (its my log on) - what else do i need to do?

Cheers 

[Nicolene-TT]

Hi @Kfisha3098 , The team have advised that they are attempting to contact you however have not been able to get in touch. I've sent you a private message now as we require to confirm some details. 

[Nicolene-TT]

@Kfisha3098, I sent this through to be investigated, One of the team will give you a call to resolve this for you. 

[mandisa1-TT]

Thank you for confirming,
 

[Kfisha3098]

Hi Nicolene, yes the Tiscali email address in my Private notes is correct and the only account I have. 

[Nicolene-TT]

Hi @Kfisha3098, I am looking into this for you, Just to confirm, the Tiscali email address that you have under the private notes section of your profile is the only email address that you have and it is the one that is currently restricted? Also, please confirm that this email in your private notes is noted down correctly (Check for any possible spelling errors or if any part of the email is incorrect) this is so we can get this resolved for you as soon as possible.

[mandisa1-TT]

Hi there @Kfisha3098 We sincerely apologize for the inconvenience caused to you. I can see the form was completed for you on the 28/08/2025 and the issue should have been resolved now. I will need to follow up on this for you ASAP, i am sorry to hear about your Dad.

[ferguson]

OK, I understand. 

[Kfisha3098]

No,  as this is my long standing email for over 15 years. it would involve contacting numerous people and departments, which is going to take significant time and set up. The commitment was to get this sorted in 48hrs and that was around 9 days ago.  

[ferguson]

Oh, I am so sorry to hear about your dad. Do you have another reliable email address that you could share with the NHS? Other than that, I have re-escalated this for you here.

[Kfisha3098]

Hi is there an update. This is now causing me significant issues. My dad is in hospital with late stages of cancer and the NHS is trying to find a hospice placement, they are updating me via email, but I am unable to reply due to the issues that TalkTalk have created. I specifically signed up to a new talktalk account in order to retain my email, but this now seems pointless.  Am I get an urgent update- not one saying it’s been escalated, a proper and time bound resolution, hopefully before my dad passes. 

[Mandisa-TT]

I apologize for the lack of updates at this time. I will bring this matter to my manager's attention on your behalf to ensure it receives the necessary focus.

[Kfisha3098]

Hi, is there any update to this? It has been over 48hrs and I am still unable to send emails. An update would be good. I’m 

[Mandisa-TT]

Thank you for the information @Kfisha3098 I have submitted an escalation for the relevant team to resolve this issue. The request will be completed within 48 hours of the working days only (Monday to Friday) as hours are not counted over weekends.

[Kfisha3098]

I am unable to send emails, but do receive 

[Philile-TT]

Okay, thank you for confirming that. One last thing, are any of the email functionalities restricted? Are you able to send and receive emails?

[Kfisha3098]

Just the Tiscali one, I don’t have any other linked email accounts 

[Philile-TT]

Okay great, thank you for the information. The only email account concerned is the Tiscali or do you have any other account? 

[Kfisha3098]

Yes, I had a previous account 101***********, which is my old account number and now disconnected 

[Philile-TT]

Do you have or rather did you have any other TalkTalk that is now disconnected? 

[Kfisha3098]

Hi Philile, yes I have the email asking me to subscribe. My tiscali email is linked with my current broadband account, I use it to log on and receive updates from talktalk