Loss of emails

[Phillip8]

I updated my email setting as per your email you sent out concerning this subject. But now I am unable to access my emails on any of my devices. I can only access from web Mail.

Have you any idea what could be wrong and possible solution to fix this 

[Ady-TalkTalk]

Yes it will. It should be completed in 48 hours, but there are some delays at the moment. I've sent a chaser and asked for this to be sped up.

Ady

[Phillip8]

Hi Ady

Thanks for message, do you think my wife’s email will be back on line this week.

can you give any time frame when this might happen.

 Thanks in advance for all your help

Phillip

[Ady-TalkTalk]

Hi Nick, please start a new topic with your information. I'll get your mailboxes raised for restoration.

Ady

[NickCox99]

Hi Ady,

 I have the same issue, I've put my email detail in the private section of my profile... any chance you can resolve my three emails please?

Nick

[Phillip8]

Hi Ady

Many thanks, that will keep the peace at home

regards

Phillip

[Ady-TalkTalk]

Hi Phillip, I've added your wife's mailbox to the list.

Ady

[Phillip8]

Hi Ady,

Thank you for you reply, I have added the second email account details to the private notes section under the personal information section in my profile page as requested. Sorry if I was not being clear in my previous posts, but I did mention that there were two email addresses linked to my talktalk account. Anyway if you could restore the second email account as soon as possible it it would be very much appreciated.

thanks for your help

Phillip

[Ady-TalkTalk]

Hi Phillip, there's only one email address in your community profile. If there's another needs restoring please add it to private notes in your profile and I'll get it done too.

Ady

[Phillip8]

Hi Ady

Some good news in that my email access is back working but my wife’s email is still off line.

I did mention that there are two email addresses linked to my account.

I thought that by what you was telling me is that when restoring my account both emails would be restored, or have they got to be done separately.

If yes can you chase up getting this done too.

regards

Phillip

[Ady-TalkTalk]

Hi Phillip, I've sent a chaser to the team this morning they're telling me it'll be brought up to date today. Sorry for the delay.

Ady

[Phillip8]

Hi Ady

Sorry to tell you still no emails access, have you any idea when this issue will be fixed.

Many thanks

Phillip

[Ady-TalkTalk]

Hi Phillip, I've sent a chaser as it's not been done yet.

Ady

[Phillip8]

Hi Ady

Thanks for your reply

Are you able to tell me if my IMAP email access was restored to normal function yesterday as you said might happen.

The reason I ask is I still have no access via IMAP, so if it was restored yesterday then we have another problem somewhere to sort out. Also my question to you about there being 2 email addresses on my account is that I have my own email obscured for customer security and my wife has one obscured for customer security will these both be restored when IMAP access is restored to normal function on my account.

many thanks for your help

Phillip

[Ady-TalkTalk]

Hi Phillip, there's only 1 account in your profile. It should be returned to normal function today.

Ady

[Phillip8]

Hi Andy

thanks for your reply, I have two email addresses linked to my TalkTalk account will both emails get IMAP access restored. Can you give me any time frame as to when this might happen, also will you notify me in some way so I will know it is done.

Ragards

Phillip

[Ady-TalkTalk]

Hi Phillip, I've added your mailbox to the list of those to be restored. 

Ady

[Phillip8]

Many thanks for your reply regarding my IMAP access, I will wait till next week and see if talktalk restores access and keep you updated with progress 

again many thanks for your help

regards

phillip

[Gondola]

Perfect. The devices are capable of secure mail and you've made them ready for secure mail and they will therefore authenticate a connection when TalkTalk restore IMAP/POP3 secure access to the mailbox.

I've requested full access is restored and that'll happen next week. TalkTalk Support will respond right here. Until then, over the weekend continue to stay in touch using TalkTalk Mail webmail.

[Phillip8]

Thanks for your reply and sorry for not being more detailed 

Both my Macs or running MacOS Ventura 13.2.1

Both iPads and iPhones are running IOS 16.3.1

From your reply are you saying that to get IMAP Email access back that it is something that talktalk has to fix there end and is not anything I can fix my end.

If the answer is yes then how do I get talktalk to fix this issue ( who do I contact or speak to )

Regards

Phillip

[Gondola]

Restoring your IMAP connection to the mailbox is down to TalkTalk. Using secure mail settings is entirely your responsibility.

Unfortunately, I cannot tell whether you're telling me your Mac's are both running MacOS Ventura or just the latest MacOS software they're capable of updating to. Similarly whether the other apple devices have the most recent iOS or just the last one they're capable of being updated to.

So, please update the list with the actual MacOS or iOS the devices are running. One device or another connecting to your mailbox must have been using insecure settings.

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