Lost Access to my email

[JuneLaw]

Hi

I received this error message. I have been using TalkTalk email for many years. 

I moved house in February / March, so needed to transfer my account. Is there something I need to do to link my email address to my account to re-enable my email?

Thanks,, June Lawrence, j

[Gliwmaeden2]

@JuneLaw, it won't be in your email inbox, though you'd normally get an email notification to check for a Private Message.

If you check top right by your avatar, see if a number is showing there - then click through to see the envelope beside the bell in the profile area. That's where you access Private Messages and can reply from there too.

But if you are not seeing a number there, it means nothing got sent yet.

[JuneLaw]

should I have received a message from you? I can't see anything in my inbox.

Thanks, June

[nambuso-TT]

I will send you a private message. Thanks

[JuneLaw]

done. 

Thank you

[nambuso-TT]

Could you please remove your email address @JuneLaw as this is a public platform.

[JuneLaw]

Thanks 

Yes, the email address should be 

Thanks, June

[JuneLaw]

Thanks! 

I think I have filled in the required information, so I would be grateful if you would ask the support staff to action.

Many thanks, June

[nambuso-TT]

Thank you very much for the information @fr8ys 

@JuneLaw I can confirm that you are an active broadband customer, you shouldn't be affected by this change, and I can see that your email addresses are link. There is a webform I need to submit for you to stop further comms regarding Everymail, however before I do that, Please confirm if the email address you received the Communitions on is the same as the one registered on the account.

[fr8ys]

Please see here for information. 

https://community.talktalk.co.uk/t5/Email/Important-information-about-changes-to-your-TalkTalk-Email...

Please post back once you have completed the required information so support staff can action for you.

Thank you