Lost access to a secondary email aligned to my account

[Jason691]

Please see my profile for a second email address that is aligned to my ACTIVE account that has not been working since 2nd September. I was rather hoping that when you reinstated my main email address that any other addresses would also be covered

please advise

thanks

[Philile-TT]

I have escalated this for you. Please note that this request will be completed within 48 hours of the working days only (Monday to Friday) as hours are not counted over weekends. It may take also up to 72 working hours depending on the amount of workload the back-office has. Thanks. 

[Jason691]

We don’t use webmail for any of our accounts. The broken account (TalkTalk.net) can not send or receive email at all. 

[Philile-TT]

@Jason691 Thank you for that information, does the other email have a sign-up banner? 

[Jason691]

I only have two emails served by Talk Talk . The admin email is a hotmail account.

thanks

Jason 

[Philile-TT]

@Jason691 you have listed 2 emails on your private notes, is this correct? Do you only have 2 emails? Please list all emails if you have more than that. 

[fr8ys]

@Harryandlaura 

Hi,
Please start your own thread as each case is considered unique and it is easier for support to be given to one person per thread and also less confusing.
To start your thread click the Browse button, then Help With Your Service and select the appropriate category. You will then see a Blue Button "Start A Topic"
Please also note that you should only post back on that thread and not start another on the same topic as multiple posts cause delay to you and others seeking help.

If you have a similar issue still to be resolved Please see here for more details and mention in your own thread that you have completed your profile and private notes field 

https://community.talktalk.co.uk/t5/Email/Lost-access-to-your-E-mails-Please-read/m-p/3115859#M19473...
Please post back once you have actioned if you believe your emails require linking.
Thank you.
Thank you

[Jason691]

Fully agree - a loyal, paying customer sets up everything as it should be .. money grabbing ISP makes an ill conceived change that impacts that customer, doesn’t even apologise and puts all of the burden on the customer to resolve the issue that they created !! .. utter disgrace 

[Harryandlaura]

I have the same problem and I’ve tried to sort this with Everymail to no avail. The term useless springs to mind.

[Jason691]

I have updated my private profile with both email addresses that need to work with your email system. The main one is working and I have marked it as such. The one that is not working has been marked as broken.

to be clear .. this is an issue that has been created by Talk Talk and inconvenienced many customers - the change should never have happened without better due diligence. I am really frustrated by the lack of change management and planning on your part!!

[fr8ys]

Reading your previous thread it would seem you only provided the one email address despite the advice given in a pinned post requesting you provide all emails addresses.

You requested staff follow their procedures intimating they had the information to proceed.

Please see here for more details and provide details of ALL emails addresses you require linking.

https://community.talktalk.co.uk/t5/Email/Lost-access-to-your-E-mails-Please-read/m-p/3115859#M19473...
Please post back once you have actioned if you believe your emails require linking.
Thank you.