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FIbre Support

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Lost access to secondary email address which is not aligned with my account

Gregs100
First Timer
Private Message TalkTalk
Message 9 of 9

I have 2 email addresses but only one is aligned with my account and I have received notice that the 2nd email address will be delected at the end of this month. Can anybody help me with the process to align the 2nd email, to my account.?

Gregsathome
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8 REPLIES 8

Message 1 of 9

You are most welcome, I'm glad I could help. Take care and have a lovely day okay. Bye😇

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Message 2 of 9

Hi there siphosethu, thank you very much for arranging. Nothing else needed.

Gregsathome
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Message 3 of 9

Hi there @Gregs100, I have filled in the form for you and the issue should be resolved within 48 hours. Is there anything else I can do for you? Thanks

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Message 4 of 9

Staff will respond after the weekend, @Gregs100.

Gliwmaeden2, a fellow customer.
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Message 5 of 9

Thanks for the link I have actioned this and received a response from the support team see posts. I hope they will be able to resolve.

Gregsathome
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Gregs100
First Timer
Private Message TalkTalk
Message 6 of 9

Yes I have all the details listed in 'private notes'

Gregsathome
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fr8ys
Community Star
Private Message TalkTalk
Message 7 of 9

Please see here for more details
https://community.talktalk.co.uk/t5/Email/Lost-access-to-your-E-mails-Please-read/m-p/3115859#M19473...
Please post back once you have actioned if you believe your emails require linking.
Thank you.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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siphosethu-TT
Support Team
Staff
Private Message
Message 8 of 9

Hi there @Gregs100, I'll have this looked into for you. Please confirm if you have the email listed in your profile under your private notes. Thanks

 

 

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