Lost images in emails

[TrevorW1]

Over last seven days when receiving emails from a tour operator the main body of text and pictures do not open, emails from everyone else open correctly.  I use webmail on laptop and gmail on Android phone. Strangley if I go to my sons house and log into his BT wiFi the emails open correctly on both laptop and Android phone, also if I forward the emails to my wifes Gmail address they also open corectly. I have checked that the always open images is ticked.

[TrevorW1]

Hi Chris Thankls for prompt answer.

They open okay when connecting to my Mobile Network, see my answer to Gondola regarding his reply

[TrevorW1]

Unmigrated or Migrated cannot see images or external images.

Hello Gondola thanks for prompt answer

selecting browser view does not show images.

Have checked F.secure and cannot see that anything has bee blocked.

strange that  gmail on android device is suddenly showing images  but if I click on view in browser it doesnt open. Still not working on laptop using either TalkTalk webmail or outlook 2021.

Have talked to Middletons tours and their emails are going out okay, but they are aware of customers having problems with TalkTalk and BT emails 

[Chris-TalkTalk]

Hi TrevorW1,

Do the emails open correctly on the android phone when connected to your mobile network rather than home TalkTalk wifi?

Chris

[Gondola]

In TalkTalk Mail webmail has your mailbox been recently migrated to the new mail platform? Do you see the Show images button (unmigrated mailbox) or just a message about External images (migrated mailbox).

Does selecting the browser view of the email show all the expected images?

It's possible that external images have been blocked by Internet security software like KidsSafe / HomeSafe which is protecting all devices on your TalkTalk connection.