Ask us about your TalkTalk email account and Webmail.
on 18-08-2025 10:30 PM
Hi, I recently received a "spoof" email saying my email account (and consequently my computer) has been hacked and they wanted me to pay $500 bitcoin to remove the Trojan on my PC. After that the emails stored in my Inbox have disappeared. (My saved emails are still there). I have since changed my password in the hope that I will not hear from them again.
How do I get my missing emails restored?
on 19-08-2025 09:36 AM
Emails may have been archived instead of deleted. Look for an "Archive" folder in your TalkTalk Mail account to see if your missing emails are stored there.
on 19-08-2025 09:32 AM
Trash and Spam folders are also empty.
on 19-08-2025 08:16 AM
Hi @ca2102 I'm sorry to hear this, have your checked on your deleted folder.
on 18-08-2025 10:42 PM
Unfortunately if they have been deleted and are not in your bin, they can't be restored.