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Missing Inbox emails after a "spoofing" attack

ca2102
First Timer
Private Message TalkTalk
Message 5 of 5

Hi, I recently received a "spoof" email saying my email account (and consequently my computer) has been hacked and they wanted me to pay $500 bitcoin to remove the Trojan on my PC. After that the emails stored in my Inbox have disappeared. (My saved emails are still there). I have since changed my password in the hope that I will not hear from them again.

How do I get my missing emails restored?

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4 REPLIES 4

Message 1 of 5

Emails may have been archived instead of deleted. Look for an "Archive" folder in your TalkTalk Mail account to see if your missing emails are stored there.

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ca2102
First Timer
Private Message TalkTalk
Message 2 of 5

Trash and Spam folders are also empty. 

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Mandisa-TT
Support Team
Staff
Private Message
Message 3 of 5

Hi @ca2102 I'm sorry to hear this, have your checked on your deleted folder.

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fr8ys
Community Star
Private Message TalkTalk
Message 4 of 5

Unfortunately if they have been deleted and are not in your bin, they can't be restored.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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