My Folders have wrong folders

[charlesmeehan]

The contents of My Folders has been overwritten/ replaced by someone else's folders.

I can't now access very important messages and sensitive information.

Can anyone help me.

I've been tearing my hair out trying to get in contact with TalkTalk but it seems to be impossible to make direct contact.

[siphosethu-TT]

Please try using chrome and access your webmail, please let me know once you've accessed your account. Thanks

[charlesmeehan]

I'm using a browser, Norton

[sabelo-TT]

Hello there @charlesmeehan, just to double check, how are you currently accessing your emails? Are you using a browser or App?