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email support

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Pay for emails

Lesley1958
First Timer
Private Message TalkTalk

on ‎03-07-2025 05:37 PM

Message 3 of 3

I have received an email from talktalk that says I have to pay £5 a month to receive emails ,unless I have their broadband that I have ,  so wondering if this is a scam ,please can anyone help 

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2 REPLIES 2

Gliwmaeden2
Community Star
Private Message TalkTalk

‎03-07-2025 06:21 PM - edited ‎03-07-2025 09:08 PM

Message 1 of 3

If you DO have broadband, make sure that your Talktalk associated email addresses are listed in Private Notes (near the end of Personal Information) in your profile, @Lesley1958.

 

SAVE CHANGES. 

 

Staff will then acknowledge this post and fill in a webform on your behalf to ensure that you are not charged. 

Gliwmaeden2, a fellow customer.
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fr8ys
Community Star
Private Message TalkTalk

on ‎03-07-2025 05:39 PM

Message 2 of 3

It's not a scam.

 

If you don't have broadband you are being migrated to Every mail and there is a £5 charge.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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