My email has been hacked I can’t reset password

[Dantheman1987]

My E mail has been hacked as according to the hacker has my phone … I have been getting interesting  emails for a few weeks blocking them all…. When I applied for a reactivation code I it never arrived …. My  emails won’t send or receive 

Hacker wants cash … using iPad 

please help 

[Ady-TalkTalk]

The best things to do are make sure you have a good strong anti virus running on all your internet connected devices. Also run malware scans on them all and make sure you have a good strong password for your mailbox. They may well just have harvested your email address from somewhere and then used that to try and scam you. 

Ady

[Dantheman1987]

thanks Ady became paranoid and put my phone to factory settings ... will that get rid of hacker ... thanks for reply 

[Ady-TalkTalk]

Hi Dantheman1987, you've got details setup on the Password Reset Tool that look legitimate and there are no forwards on the mailbox both of these would normally reflect if you''re mailbox had been hacked. 

Do you still need help to get this sorted?

Ady

[Divsec]

Hi @Dantheman1987 well first thing is don't part with any money.

Next your post has been escalated and you should hear soon.