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email support

Ask us about your TalkTalk email account and Webmail.

My emails to Gmail go into spam or bin

iainandiola
First Timer
Private Message TalkTalk
Message 4 of 4

Hi

Recently I have sent emails to 3 different people with Gmail addresses and the emails have been deposited into spam or the bin.  Is it them or me?

 

Iain

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3 REPLIES 3

Message 1 of 4

Thank you do much for that @Gliwmaeden2 that is a good suggestion. We have no update as yet once we receive update, we will then update the forum. 

Phili

Gliwmaeden2
Community Star
Private Message TalkTalk
Message 2 of 4

I just did a test and mine also went to Spam in Gmail, but I approved myself as the sender of that and the next test was received correctly in my Gmail inbox.

 

Until it's sorted, you may need to alert people to ensure that they approve your address at their end, @iainandiola.

Gliwmaeden2, a fellow customer.
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Divsec
Community Star
Private Message TalkTalk
Message 3 of 4

Hi @iainandiola it's likely Talktalk😔 I've seen a few people with similar issues. Tt are aware and working on a resolution.

Your post has been escalated and you should hear Monday. 

I don't work here and all my opinions are my own.
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