New outlook and talktalk

[ClareB8]

I have downloaded new outlook on to my laptop and it was all working fine but now emails are not sending but are staying in the Drafts folder. I have checked my settings and these all look ok other than the host name is showing as imap.talktalk.net and not as mail.talktalk.net. When I go to manage the email account, there does not seem to be a way to amend the settings. All help gratefully received!

[TalkDontTalk]

Gondola is right, the problen is 'New' Outlook doesnt work with TalkTalk etc. so the original old outlook needs to be located on your PC / laptop and used.

My working settings are (as per TalkTalk setup guide):

email address

Password  

mail.talktalk.net

993

SSL/TLS

require login with secure password authentication (SPA)

smtp.talktalk.net

587

STARTTLS

My outgoing (SMTP) server requires authentication

Use same settings as my incomming mail server.

Hope this helps!

[Gondola]

I refer the honourable member @TWH0857 to the answer I gave three days ago that New Outlook (aka Outlook for Windows) is not functioning. The honourable member is not using the recommended server settings for TalkTalk Mail but that's not the issue.

[TWH0857]

My wife is suffering from the same issue on her laptop!

Can you update the post with the input and output server details as we've been trying since this morning to get her email address hooked up again in Outlook. We get connected but no new emails are being delivered?????

we currently have the following configured:-

Input

server imap.talktalk.net

Port 993

Security SSL/TLS

output

Server smtp.talktalk.net

Port 587

Security SSL/TLS

[ClareB8]

Ade, I have deleted my email account and tried to re add it but it’s having none of it. Can you assist please? Thank you for your assistance.

[ClareB8]

Interestingly, I did go back to using outlook (rather than new outlook) and it was working fine but now it’s not and all my sub folders have disappeared! I’ll delete my account in outlook and start again and check the settings so hopefully I’ll get there but it’s been VERY frustrating!

[Ady-TalkTalk]

Thanks for your post TDT.

Ady

[TalkDontTalk]

I have the same problem after installing 'New' Outlook with Office 2021 and Windows 11.

Its clear from the MS website that new outlook does not work with talktalk accounts!!!!

It was easily fixed by closing new outlook and opening 'outlook', which is still there, you just have to look for it....

Email set up perfectly within a couple of minutes using my previous talktalk account settings and password and now fully working!

So, the answer is - don't use New Outlook!

[Ady-TalkTalk]

Yeah you'd think they'd have tested their newly developed products properly before launch. I'm sure they'll get the fault in the new version fixed soon. 

Ady

[ClareB8]

I have reverted to old outlook and everything seems to be working. How very irritating though that Microsoft have something that doesn’t yet work with talktalk!

[Gondola]

Outlook for Windows aka New Outlook is not currently functioning with TalkTalk Mail. Microsoft do not allow settings to be changed. 

I see that Microsoft advice to another member is "New Outlook is still under development...won't be able to use Tiscali/TalkTalk email through it. So either buy Microsoft 365 in order to get the old Outlook, or just use TalkTalk webmail."

You can of course use TalkTalk Mail webmail but you can use alternative email clients like Thunderbird or BlueMail and I have used both of these.