No e-mail access on my phone apps for 2 weeks

[Autounion]

Me e-mail on my iphone app and outlook have not worked for the past 2 weeks. I am aware of the security changes needed and these have been made, but still not able to receive or send e-mails on these apps. Webmail is working fine. I have had 3 very longs calls with support agents and I have been told I am on the list to be re-activated but this has never happened. I have been a customer for 20 years and I am now becoming very frustrated. Can you help. I have also had problems raising this issue as it seems to have problems with me using any of my talktalk e-mails so have had to log on with a gmail address. TalkTalk e-mails are in the private notes on my profile.

[Ady-TalkTalk]

Hi Autounion, I've added your mailbox to those to be restored to normal function. Please allow 48 hours for the change to complete.

Ady

[Gondola]

Yes, I promise your email accounts will have IMAP / POP3 access switched back on as soon as reasonably possible. Until then use webmail to keep in touch.

[Autounion]

Thanks hopefully this time I will get re-instated.

[Gondola]

The Android phone will not reconnect to authenticate a password for incoming mail until TalkTalk switch the IMAP / POP3 access back on.

So, just a case of waiting on TalkTalk Support to respond right here and use webmail in the meantime.

[Autounion]

Thanks for your quick response. I have been through the settings on my i-phone and outlook on the support calls and they are all OK. On my wife's Android phone I have changed the server ports but it has difficulty checking the settings and says it couldn't open connection to server. Any ideas as to what can be done?

[Gondola]

I've asked that full access is restored for the mailbox email address in your Community profile, Personal information, Private notes. (Do check it's there - master mailbox address if using an alias address)

TalkTalk Support will respond here and then restore MAP4 / POP3 access as soon as reasonably possible. Until full access is switched back on, ask the user to use TalkTalk Mail webmail via an up to date Internet browser to keep in touch with email contacts.

Are you confident that no help is necessary checking the services / devices / email software for compatibility with TLS 1.2 encryption and the incoming and outgoing server settings in use? Did you identify the insecure settings, for example? The culprit device or software that got a stop on sending or mailbox access switched off because ports 25 (SMTP) or 110 (POP) or 143 (IMAP) were used?